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Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commissioning[...] Job Opening In Singapore, Singapore – Now Hiring GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.


Job description

Job Description

Responsibilities:

  • Investigate and handle customer complaints and product failures.

  • Provide after-sales technical support and on-site service to distributors and end customers.

  • Review and assist in processing warranty claims from distributors.

  • Provide standby support and 24/7 emergency call for customer support.

  • Conduct installation, commissioning, and on-site training according to project scope.

  • Ensure diesel generator sets (small to large capacity) are operational and provide timely support.

  • Maintain and update technical and training documentation.

  • Provide training to distributors and dealers on service and troubleshooting skills.

  • Maintain close working relationships with key customers to ensure issues are resolved.

  • Assist in factory testing of special projects.

  • Investigate root causes of failures and recommend solutions.

  • Perform other service, training, or ad-hoc duties as assigned.

Requirements:

  • Minimum 5 years of relevant experience in field service or after-sales support.

  • Willingness to travel across the Asia Pacific and Southeast Asia region.

  • Prior mechanical experience with engines such as MHI, MTU, John Deere, Volvo.

  • Diploma in Mechanical or Electrical Engineering.

We are an equal opportunities employer.

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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