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Urgent! Field Service Engineer Job Opening In Singapore, Singapore – Now Hiring INTERTOUCH PTE. LTD.

Field Service Engineer



Job description

Job Description & Requirements


Key responsibilities and accountabilities

  • Act as an escalation point for hotel support helpdesks and Network Operations Team.

  • Responds to tickets assigned to them via service desk and ensures effective resolution of faults within agreed SLAs.

  • Maintain regular communication with customers and internal staff for all faults assigned to them.

  • Occasionally provide telephone and email support to our clients and internal staff, as needed across the entire range of our services and solutions.

  • Working with carriers to achieve fault resolution

  • Occasionally provide technical support and solution design for our conference teams.

  • Perform site network, hardware installation, surveys and documentation.

  • Perform technical projects such as upgrades, new software releases, hardware swap outs as dictated by internal product development roadmap.

  • Perform regular maintenance of the backbone network, identifying and resolving issues where possible.

  • Document and log all activity and information using the defined tools and procedures.

  • Developing and writing detailed process and systems documentation

  • Maintain regular and consistent attendance and punctuality

  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.

  • Always conduct themselves in a manner befitting the company's image.

Competency / Performance Drivers

  • Experience configuring and working with network devices (Cisco routers and multi-vendor switches)

  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS,

  • WAN Routing: BGP, OSPF, EIGRP, MPLS

  • Switching: VLAN config, VTP, Spanning Tree

  • Security: IPSec, VPN, Wireless encryption

  • MPEG compression and multicasting

  • Experience and competency at using and administering Linux/Unix/OS X operating systems

  • Configuring and troubleshooting wireless networks

  • Excellent interpersonal communication and customer service skills

  • Experience of data telecommunications products

  • Self-disciplined and motivated

  • Basic SQL experience, writing scripts and queries.

  • Experience of IPTV systems (specifically DVB and Satellite technology)

  • Security best practice/Firewall configuration and management/VPNs.

  • Experience with BASH scripting

Technical Expertise

  • Educated to minimum Degree level or equivalent

  • Minimum four years of experience in technical support or service related to IT / Telecoms

  • CCNA/CCIP Qualification held

  • Excellent English


Required Skill Profession

Other General



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    Unlock Your Field Service Potential: Insight & Career Growth Guide


  • Real-time Field Service Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Field Service Engineer Job?

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