Field Service Engineer

• Oversee the installation, commissioning, repair, and maintenance of the company's products and components at customer locations.
  
  
• Perform periodic servicing, maintenance and troubleshooting of client tool.
  
  
• Deliver high-quality work by providing effective service and technical support to customers.
  
  
• Communicate with customers and internal teams regarding technical and service-related issues.
  
  
• Maintain accurate documentation, including service reports and other records.
  
  
• Assist the sales team in securing service orders.
  
  
• Conduct product training sessions for customers.
  
  
• Adhere to health and safety standards at all times.
  
  Able to work in confine space or work at height area in high risk environment.
  
  
• Perform any additional tasks as assigned by the Manager.
  
  
• Report non-conformances from customer site.
  
  
• Generation and documentation of reports and ensure all inspections requirements are met.
  
  

Requirement:

• Minimum NITEC / Higher NITEC, Diploma in Electrical, Mechanical, or Mechatronics Engineering or any equivalent.
  
  
• Min1 year of experience in diagnosing and repairing mechanical, electromechanical, or electronic systems.
  
  
• Proficiency in troubleshooting and providing customer support.
  
  
• Experience in delivering technical training to groups is a strong advantage.
  
  
• Hand on experience and knowledge on robotic calibration.