Job details
Domain
Performance and Support
Job field / Job profile
Customer services and support - Field representative
Job title
Field Service Representative
Employment type
Permanent
Part time / Full time
Full-time
Job description
The Field Service Representative is the Primary Contact for operational Technical Support and an Active Ambassador for Safran Helicopter Engines.
KEY MISSIONS:
1.
Ensure Operational Readiness: Support customer in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.
2.
Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.
3.
Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.
4.
Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.
5.
Uphold Safran HE Values: Embody the image and excellence of Safran HE support.
Strive for a Best of the Best approach in all interactions, while promoting and staying true to Safran HE's core values.
6.
Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.
But what else?
(advantages, specificities, etc.)
As Field Service Representative in a GSP contract::
- you will serve as the technical point of contact to support the Front Office
- Asset Level Management: Ensure that asset levels are appropriately dimensioned to meet contractual requirements.
Conduct regular inventories of expendable stock to support adjustment and optimization studies
- Maintenance Resource Assessment: Identify and advise the customer on the availability of required maintenance resources, including consumables, spare parts, tooling, equipment, personnel qualification and training
- Maintenance Planning Support: Assist the customer in planning and executing the maintenance plan to ensure compliance with the approved maintenance program, modification and repair status, Airworthiness directives, configuration standards and accurate logbooks/maintenance records
Candidate skills & requirements
Educational Requirements
• Possess a recognized High School diploma.
Aeronautical Experience Requirements
• Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.
Key Competencies and Personal Qualities
• Strong analytical and summarization skills.
• Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
• Excellent interpersonal and customer service skills.
• High adaptability, especially in multicultural environments or international assignments.
• Willingness to travel frequently for professional purposes.
• Self-motivated, responsive, and capable of working independently.
• Strong sense of rigor and adherence to procedures.