Job Title: Field Service Technician (Print & Desktop Hardware)
Department: Field Services / Operations
Reports To: Operations Coordinator
Key Responsibilities
· Provide diagnosis, maintenance, and repair for a range of office equipment, primarily focusing on:
· Desktop Laser Printers
· Multifunction Printers (MFPs) and Copiers
· Basic Desktop Computer Hardware (peripherals, minor issues)
· Perform hardware installations, replacements, and configurations.
· Troubleshoot software and driver-related issues for printing devices.
· Manage your daily schedule effectively to attend all assigned service calls promptly.
· Strive to resolve issues on the first visit, ensuring all jobs are completed within the stipulated SLA timeframes.
· Accurately document service activities, parts used, and time spent in the service management system.
· Serve as a professional and friendly representative of our company to clients.
· Clearly communicate technical information to non-technical users.
· Handle customer interactions with patience and empathy, ensuring a positive service experience.
· Maintain a well-organized company vehicle (if provided) or personal vehicle used for work.
· Manage your own stock of common spare parts, ensuring accurate tracking and timely reordering.
· Process used parts returns and paperwork as required.
Required Skills & Qualifications
· Proven experience as a Field Service Technician, Printer Technician, or in a similar hands-on IT support role.
· Strong technical knowledge of laser printer and multifunction device mechanics, hardware, and software.
· Excellent troubleshooting and problem-solving skills.
· Good customer service and interpersonal skills.
· A strong sense of responsibility and reliability.
· Ability to work independently, manage your own schedule, and prioritize tasks.
· Must possess a valid driver's license and have access to own personal transportation (car, van or motorbike).
· Minimum N level or equivalent required; relevant technical certifications are a strong plus.
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Singaporean permanent resident and work permit holder welcome.
What We Offer
· Competitive hourly wages / salary with opportunities for overtime.
· Vehicle allowance or mileage reimbursement for use of personal transport.
· Comprehensive benefits package.
· Ongoing training and certification opportunities.
· A company-provided laptop if applicable.
· A toolkit and initial stock of common parts.
· A supportive team environment with a focus on work-life balance.