Fine Dining Guest Relations Supervisor

Job Scope & Responsibilities

• Lead the guest relations team to deliver a seamless, personalized, and memorable fine dining experience .
  
  
• Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met.
  
  
• Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and table allocation.
  
  
• Manage relationships with VIP and regular guests, keeping detailed records of preferences to enhance repeat visits.
  
  
• Handle guest feedback and complaints with empathy, professionalism, and effective service recovery.
  
  
• Supervise and train front-of-house staff in fine dining etiquette, guest engagement, and service standards.
  
  
• Work closely with the Restaurant Manager and Events team for wine dinners, private dining, and special occasions.
  
  
• Ensure the ambiance, cleanliness, and presentation of the dining room reflect Ce Soir's luxury brand image.
  
  
• Monitor guest satisfaction levels and assist in post-dining follow-ups to build loyalty.
  
  

Job Requirements

• Minimum 2–3 years of experience in guest relations, front-of-house, or supervisory roles in fine dining or luxury hospitality.
  
  
• Excellent interpersonal and communication skills with a polished, professional demeanor.
  
  
• Strong leadership abilities with the confidence to supervise and guide a service team.
  
  
• Proven ability to handle guest concerns gracefully and resolve issues effectively.
  
  
• Highly organized, detail-oriented, and proactive in anticipating guest needs.
  
  
• Ability to work evenings, weekends, and public holidays.
  
  
• Passionate about hospitality, fine dining culture, and creating memorable guest experiences.
  
  
• Fluency in English is required; knowledge of additional languages is an advantage.