Floor Operations Manager

About the role

Join the dynamic team at ELITE TRANSFORM TEAM' as a Floor Operations Manager.

In this full-time role, you will be responsible for overseeing daily floor operations at our hospitality venues in the Changi East Region, SG.

You will play a key part in ensuring seamless customer experiences and optimising operational efficiency.

What you'll be doing

1. Manage and coordinate the floor staff to deliver excellent customer service
2. Monitor and maintain high standards of cleanliness, presentation and health & safety
3. Analyse and report on key performance metrics to identify areas for improvement
4. Assist with rostering, staffing, and training to build a skilled and motivated team
5. Liaise with other departments to ensure alignment and efficient operations
6. Implement and enforce company policies and procedures
7. Identify and resolve any customer issues or complaints in a timely manner

What we're looking for

1. Significant experience in a floor operations or hospitality management role
2. Strong leadership and team management skills
3. Excellent customer service orientation and problem-solving abilities
4. Solid understanding of hospitality industry standards and best practices
5. Ability to work well under pressure and adapt to changing priorities
6. Proficient in using relevant operational and reporting tools
7. Relevant qualifications in hospitality management or a related field

What we offer

At ELITE TRANSFORM TEAM', we are committed to providing our employees with a rewarding and fulfilling work experience.

You will have access to ongoing training and development opportunities, as well as competitive remuneration and benefits.

Our collaborative and inclusive culture encourages work-life balance and supports your overall wellbeing.

About us

ELITE TRANSFORM TEAM' is a leading hospitality group dedicated to delivering exceptional experiences for our customers.

With a portfolio of premium venues across Singapore, we are driven by a passion for innovation, excellence and continuous improvement.

Join our talented team and be a part of our exciting growth journey.

Apply now to become our next Floor Operations Manager