Overview
Who you'll be working for
Telco Company
What requirements you'll need to be eligible
Min O Level / NITEC (At least 1-2 years of working experience)Comfortable over the phone fronting customers What you'll be doing on the job
Perform analysis on customer profile and usages to identify suspicious transactions and unusual calls patternsCall customers for authenticationLiaise with internal departments on customer's requests and/or disputesConduct interviews for fraud investigation purposesSuspend or resume services in systemsGenerate letters and Interim BillsAttend to queries from internal staffPerform Basis administrative work and follow up on ad-hoc system extractionsPrepare Internal MemorandumPrepare daily / monthly routine statistics