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Urgent! Front Desk Agent Job Opening In Central Singapore Community Development Council – Now Hiring Craig Road Property Holdings Pte. Ltd.



Job description

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

  • Actively welcome, greet and check guests in
  • Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
  • Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
  • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

  • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
  • Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
  • Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
  • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
  • Ensure the correct procedure and policy standards are adhered to
  • Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
  • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

  • Encourage up-selling in order to maximize rates
  • Ensure work areas are cleaned and maintained at all times

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.

  • Have fun and make friends - fun, energetic, whimsical, upbeat, wink, casual.

  • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

  • Play to win - Original, cutting edge, new, outside the box; open to new possibilities, different.

  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.


Required Skill Profession

Other General



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    Unlock Your Front Desk Potential: Insight & Career Growth Guide


  • Real-time Front Desk Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Front Desk in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 990 jobs in Singapore and 880 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Front Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Front Desk Agent Job?

    Great news! is currently hiring and seeking a Front Desk Agent to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Craig Road Property Holdings Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
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    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    • Other Openings
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