Front Desk

Responsibilities

Reception

• Manage the boutique's general public phone line, ensuring calls are answered promptly (within 5 rings) and forwarded to the appropriate personnel.
  
  

• Handle the boutique's general public email account by:

• Assigning existing clients' emails to their designated Sales Associate (SA).
  
  

• Equitably assigning new client enquiries to SAs according to language requirements.
  
  
• Responding to appointment requests and call-back emails, including scheduling appointments and rostering walk-ins.
  
  
• Tracking daily email allocation to each SA.
  
  
• Welcome and screen walk-in customers, monitoring access to the boutique.
  
  
• Notify retail staff of customer arrivals and appointment cancellations.
  
  

Customer Experience

• Act as the first point of contact to deliver a warm, professional, and memorable customer experience.
  
  
• Connect customers with retail staff based on scheduled appointments.
  
  
• Greet guests, offer beverages, and provide welcome materials upon arrival.
  
  
• Ensure smooth prioritization of incoming visitors and phone traffic.
  
  
• Capture and update CRM data for all new clients.
  
  
• Maintain a presentable and welcoming boutique front area.
  
  

Administrative

• Serve as the key coordinator for managing client appointments.
  
  
• Update calendars and schedule meetings for retail staff.
  
  
• Assist the Boutique Manager with roster planning.
  
  
• Record and report boutique traffic data daily to relevant managers.
  
  
• Monitor and track welcome material inventory (drinks, beverages, brochures) and inform the relevant person for replenishment when required.
  
  

Requirements:

• At least 2 years' experience in a front desk, reception, or customer service role (luxury retail or hospitality experience preferred).
  
  
• Well-groomed and professional presentation at all times.
  
  
• Singaporeans only