P-Serv is partnering with our client to hire for Front Desk cum Admin Officers
Job Responsibilities:
- Maintain a constant presence at the front counter to provide prompt assistance
- Greet and register walk-in customers using the case management system; manage the queue when necessary
- Respond to customer enquiries professionally and efficiently
- Manually track walk-in customer numbers in the event of queue system downtime
- Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
- Handle telephone and inbound email enquiries in a timely and courteous manner
- Provide administrative support, including document filing, data entry, printing, and mailing of letters
- Assist with setting up videoconferencing and other communication equipment for scheduled appointments
- Provide logistical support for ad-hoc events when needed
- Engage with customers to teach/guide on digital apps and online services
- Assisting customers with online application forms using the portal
- Perform prompt follow-ups and administrative duties
- Perform any additional duties assigned by supervisor
Job Requirements:
- Min GCE 'O' Level with prior experience in customer service support is an advantage
- Pleasant and professional demeanor with good interpersonal and communication skills
- Able to handle customer enquiries tactfully and manage queues efficiently
- Able to work independently and as part of a team
- Need to be roving to different offices / location depending on operation needs
- Willing to travel and work at various office locations across Singapore, depending on deployment and manpower requirements
Working hours / Location:
- Mondays to Fridays – 8:15am to 6:30pm (with 1hr break)
- Saturdays - 8:15am to 1pm
- Roving within West Region
- With Transport Allowances + Bonus
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R | EA Personnel Name: Mavis Goh En Qi