- Greet customers warmly and assist with room check-in and reservations
- Explain KTV pricing, packages, promotions, and policies clearly to customers
- Accurately process payments (cash, credit cards, mobile payments, etc.)
- Operate POS systems and issue receipts for all transactions
- Verify itemized bills and room charges before check-out
- Handle basic customer complaints or inquiries and escalate complex issues as needed
- Keep the front desk area clean, organized, and welcoming at all times
- Perform shift-end cash reconciliation and ensure accurate handover of funds
- Coordinate with service staff, housekeeping, and technical teams to ensure smooth operations
- Maintain confidentiality and ensure all customer data is properly recorded
Knowledge and Skill Requirements
Proficient in using POS systems and mobile payment apps
Strong interpersonal and communication skills
Basic math skills and attention to financial accuracy
Ability to multitask and stay calm under pressure
Familiarity with basic office software (e.g., Excel, cashiering systems)