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Front Office Manager Job Opening In Singapore Highway Strip Pioneer – Now Hiring Nanyang Technological University


Job description

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus.

Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.

We are looking for an experienced person to join us as the Front Office Manager.

The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues.

The incumbent will also be responsible for collaborating with other departments to ensure a positive guest experience.

In addition, the incumbent will also be responsible for executing pre-opening duties - assisting with the set up and organisation of the Front Office operations, participating in the development of operational procedures, standards and training staff on all aspects of service standards in preparation for the launch of NEC.

Key Responsibilities:

  • Lead daily operations of the Front Office, ensuring smooth execution of check-ins, check-outs, Porte cochere, guest requests and problem resolution.

  • Strategically plan and manage departmental performance, aligning with both short and long-term hotel goals.

  • Develop, recommend and manage the Front Office budget and labour cost plan to meet financial targets.

  • Monitor guest satisfaction results and collaborate with teams to improve service delivery and operation processes.

  • Train, coach and counsel Front Office team members to uphold service philosophy and operational procedures.

  • Ensure effective communication and coordination with other departments including Housekeeping, Engineering, Sales, and F&B.

  • Lead by example in guest interactions, demonstrating empathy, professionalism and problem-solving capabilities.

  • Ensure consistent pre-arrival, in-stay and post-stay communication with VIPs and key guests, driving satisfaction.

Requirements:

  • Bachelor's degree in hospitality management or related field.

    Diploma holders with extensive experience may be considered.

  • Demonstrated ability to effectively interact and communicate with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

  • Minimum 4 years of progressive Rooms Division or Front Office leadership experience within a hotel.

  • Experience with accommodation/hotel pre-opening would be highly advantageous.

  • Strong interpersonal and leadership skills, with service minded approach and professional presence.

  • Strong understanding of guest satisfaction metrics, departmental forecasting, and labour management.

  • Excellent organizational, administrative, and analytical skills with a proven track record in achieving service and financial KPIs.

We regret that only shortlisted candidates will be notified.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Front Office Potential: Insight & Career Growth Guide


Real-time Front Office Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Front Office in Singapore Highway Strip Pioneer, Singapore, highlighting market share and opportunities for professionals in Front Office roles.

3747 Jobs in Singapore
3747
3247 Jobs in Singapore Highway Strip Pioneer
3247
Download Front Office Jobs Trends in Singapore Highway Strip Pioneer and Singapore

Are You Looking for Front Office Manager Job?

Great news! is currently hiring and seeking a Front Office Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nanyang Technological University adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Front Office Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore Highway Strip Pioneer. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Front Office Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Front Office Manager Job Success

Nanyang Technological University interview tips for Front Office Manager

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Other Openings

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Final Thought:

To prepare for your Front Office Manager interview at Nanyang Technological University, research the company, understand the job requirements, and practice common interview questions.

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