Position: Front Office Support Consultant
Type: Individual Contributor
Experience: 10+ years in Application / Production Support
Shift: Support coverage for UK and US markets
Key Responsibilities:
- Provide production support for Trading Systems (TS/BidFX)
- Perform daily system health checks and batch monitoring
- Handle incident management and coordinate with IT teams to ensure uptime
- Liaise with vendors, brokers, and business users for issue resolution and onboarding
- Participate in system enhancements, DR/BCP, and audits
Key Skills Required:
- Strong experience in application/production support within trading or financial systems
- Hands-on with SQL for troubleshooting
- Familiar with equities, FX, and derivatives trade flow
- Experience with TradingScreen (TS), BidFX, or similar trading systems
- Good understanding of ITIL and FIX protocol (advantageous)