Frontend Collections Executive

Job description

An exciting opportunity awaits for you to join a reputable financial institution as a Frontend Collections Executive in Singapore.

This role is perfect for individuals who are passionate about supporting customers, resolving account issues, and contributing to the success of a collaborative team.

Y he organisation offers a supportive environment where your positive attitude, meticulous nature, and willingness to learn will be highly valued.

With flexible working opportunities and ongoing training, this position provides an excellent platform for personal growth and professional development within the finance sector.

• Be part of a well-established financial institution that values teamwork, collaboration, and continuous learning, offering you the chance to develop your skills in a supportive setting.
  
  
• Enjoy flexible working opportunities and access to comprehensive training programmes designed to help you thrive in your role and advance your career.
  
  
• Work alongside knowledgeable professionals who are committed to nurturing talent and fostering an inclusive workplace where every team member's contribution is recognised.
  
  

What You'll Do
As a Frontend Collections Executive, you will immerse yourself in a dynamic environment where your ability to connect with customers over the phone will be essential.

Your day-to-day responsibilities will revolve around managing outbound communications, negotiating payment plans that are considerate of each customer's circumstances, and ensuring that all interactions are handled with empathy and professionalism.

You will be expected to monitor account statuses diligently, investigate any irregularities or disputes thoroughly, and maintain detailed records of every case you handle.

Success in this role comes from your commitment to achieving collection targets while upholding high standards of customer care.

By collaborating closely with your team members and participating in ongoing training sessions, you will continuously enhance your expertise in collections management.

Your contributions will directly impact the efficiency of the loan recovery process while reinforcing the organisation's reputation for responsible lending practices.

• Engage with customers through outbound phone calls to discuss their loan accounts and negotiate suitable payment arrangements that align with company policies.
  
  
• Monitor the status of collections by tracking overdue accounts, following up on arrears, and ensuring timely resolution of outstanding payments.
  
  
• Respond promptly and empathetically to customer enquiries regarding their accounts, finance charges, or repayment options, providing clear information and support.
  
  
• Investigate cases thoroughly to identify root causes of delinquency and recommend appropriate solutions for efficient collection activities.
  
  
• Collaborate closely with team members to share insights, best practices, and strategies for achieving collective collection targets.
  
  
• Maintain accurate records of all interactions with customers, ensuring compliance with internal procedures and regulatory requirements at all times.
  
  
• Manage delinquent accounts in accordance with agreed key performance indicators (KPIs), contributing positively towards overall collection goals.
  
  
• Participate actively in regular team meetings and training sessions aimed at enhancing knowledge, skills, and service quality.
  
  
• Demonstrate sensitivity when handling confidential customer information while adhering strictly to data protection guidelines.
  
  
• Support process improvements by providing feedback on recurring challenges or potential enhancements within the collections workflow.
  
  

What You Bring
To excel as a Frontend Collections Executive, you will bring proven experience or demonstrable potential in customer service or finance-related roles.

Your educational background—whether at diploma or degree level—will provide a solid foundation for understanding complex account matters.

What truly sets you apart is your meticulous approach: you pay close attention to details when reviewing account histories or updating records.

Your interpersonal abilities allow you to engage sensitively with customers facing financial difficulties while maintaining professionalism at all times.

Adaptability is key; you embrace new challenges enthusiastically and adjust smoothly as priorities evolve within the department.

As someone who values teamwork deeply, you contribute positively by sharing insights openly with colleagues and supporting group initiatives aimed at improving outcomes for both customers and the business.

Your strong sense of responsibility ensures that every action taken aligns with ethical standards as well as organisational objectives.

• A diploma or degree from a recognised institution is preferred; candidates without prior experience but who demonstrate a positive attitude and eagerness to learn are also encouraged to apply.
  
  
• Meticulous attention to detail is essential for accurately monitoring account statuses and maintaining comprehensive records throughout the collections process.
  
  
• A fast learner who can quickly adapt to new systems, procedures, and regulatory requirements within the financial services industry.
  
  
• Excellent interpersonal skills that enable you to communicate clearly, listen actively, and build rapport with customers during sensitive discussions about their finances.
  
  
• A positive outlook combined with self-motivation ensures you remain focused on achieving targets while supporting your colleagues' efforts.
  
  

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: E | EA Licence No.: 03C5451

EA Registration No.: R Glen Chua

Required Skill Profession

Other General