Duration: 2 years subject to extendable/convertible
Working hours: 08.30am – 6.00pm (Monday to Friday)
Responsibilities
- L1 Counter Duty:
- Setup of counter prior to opening and closing of counter at the end of the day
- Greet and welcome visitors and manage visitor queue
- Verify guest has a genuine meeting prior to registering entry into Building
- Liaise with Corp Security and Concierge Team for the registration of guests and handling of difficult guests
- Company point of contact to internal staff (contact host/SPS Customer Manager (on public enquiries).
- Manage logistics such as putting out umbrella/umbrella sleeves during wet weather and replenish stationery
- Process pre-registration and liaise with requestors on the collection of v-passes
- Record any L1 incident in shared drive
- Daily records of v-passes
- L2 Counter Duty:
- Setup and closing of counter
- Ensure directory panels and meeting room booking panels are in working condition
- Direct visitors to meeting rooms
- Attend to meeting room users’ requests
- Conduct meeting rooms checks to ensure cleanliness and facilities (AV & Equipment and lighting) are functioning
- Upkeep incident log and liaise with FM/ITD to rectify rooms facilities
- Address Lost and Found enquiries and upkeep records
- Manage equipment for loan (whiteboard, remote control, tablet, VGA & HDMI cables, adapter, Chairs/tables, and portable projector)
- Replenish stationery and update stocks
- Record daily meeting room bookings and incidents
- Others:
- Assist Escort Team in receiving guests, whenever required.
- Assist in ad-hoc tasks, whenever assigned.
Requirements
- GCE O-Level / Nitec/ Higher Nitec
- A customer-oriented mindset and the ability to provide excellent service and resolve issues are crucial.
- The ability to manage multiple tasks, prioritize responsibilities, and maintain organized records
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