Functional IT Project Manager (Retail Banking Operations & Customer Service Contact Centre Systems)

Job description

Bank Sector Client - Project Details: Customer Assisted Channels of Banking Technology Operations Function for Retail Banking Business: harmonization of the Retail Operations & contact centers.

Typical delivery involves both platform migrations, new functionalities and the integration with other Group systems for BANKS in Singapore, Thailand, Malaysia, Indonesia and Vietnam.

Responsibilities:

The Functional Project Manager is responsible for the coordinated management of multiple related Projects.

Accountable for delivering a Project or CR on time, within budget & scope, and meeting overall business objective.

This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or CR, from Initiation to Closure.

The Functional Project Manager exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the project, Has strong business domain knowledge in banking, excellent analytical and communication skills, and extensive experience in requirements gathering and process analysis to constantly find opportunities for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights

Overall Management & Business Analysis:

• Responsible for the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations),
• Develop and execute the overall project/CR plan, identify and schedule workstream deliverables, milestones and required activities and tasks, which in turn contribute to meeting the overall objectives of the Project/CR.
  
  
• Understand interdependencies between Technology, Operations and Business needs, analyse and define functional and non-functional requirements and transition to Technology delivery manager/System analyst, Architects and BU specialists as required

Stakeholder Management: Work hand in hand with Business Specialist/manager and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc.

Ensure teams work in a collaborative environment.

Scope Management: Manage all changes to the agreed scope of work.

Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.

Project Governance: Prepare Investment Approval requests and manage approval of Programme(s).

Organise and facilitate PSC meetings, chair Project Working Group (PWG) meetings, including attendees from all required countries across the Region.

Risk and Issue Management: Manage the overall project/cr risk profile, track risk aging, work-through escalations, change governance and related issues.

Implement the risk mitigation plans.

Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.

Project/CR Reporting: Measure, monitor and report progress to stakeholders at various levels of organisation across the enterprise with the right quality and consistency in content.

Implement Project & CR communication plans and review status reports prepared by Project personnel and modify schedules or plans as required.

Pre-project Planning: planning and managing the process with all key stakeholders to identify requirements for new projects and to manage the process up to the delivery of a project investment proposal to the Investment Committee.

Requirements Analysis & Elicitation: Collaborate with BU Specialists to elicit business requirements, Analyse and define functional and non-functional requirements based on business requirements and transition to System Analysts and ensure a clear and complete understanding of the requirements.

Solution Definition: Work with Solution Architect and System Analyst to translating business requirements to technical solution

Testing & Scope Management: Work with test Manager to translate business requirements into test scenarios and validate the end product according to the requirements specifications.

Assist on operational impact and ensure affected areas embed in operational readiness plan

QR Management: Work with Boat owner to plan, monitor and manage end to end for the Quaterly Release Change requests

Requirements:

• Bachelors Degree, with background in Computer Science, or at least 8-10 years’ working experience as equivalent
• Demonstrated 10-15 years’ progressive management experience, including large-scale Project & Programme Management.
  
  
• Demonstrated strong Requirements analysis & documentation and Process Analysis & Design core skills
• Proven capability of leading teams across sites and geographies.
  
  
• Project Management Professional (PMP) / PRINCE II and Business Analysis certification is a plus.
  
  
• Excellent vendor management skills
• Ability to liaise and communicate effectively with both technical engineers and business users
• A confident and self-aware leader with a high degree of independence
• Direct responsibility of Project / Programme budgets of >$10 million
• Executive-level communication skills with excellent written and verbal communication.
  
  
• Ability to multi-task and perform well under pressure
• Strong analytical and problem-solving skills, with attention to details
• High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity
• Ability to influence, negotiate, lead and work as a team player to deliver

Key Domain/ Technical Skills:

• Experience in Retail Banking Domain, in particular projects involving project sponsors from Operations and Contact Centre
• Functional Business Analysis skills – Capability Assessment & Transformation planning, Requirements Analysis & Elicitation, Translating requirements into test scenarios and validation
• Project Management Skills

Required Skill Profession

It Management & It Project Management