Functional Specialist Identity Access Single Sign On Provisioning Services Assistant Vice President

**Job Summary**

Citi Singapore is seeking a highly motivated and experienced Functional Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) Provisioning services team.

The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO provisioning services.

This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment.

**Roles & Responsibilities**

**Functional Requirements Management:**

+ Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility.
+ Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs).

**Quality Assurance & Testing:**

+ Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements.
+ Execute functional testing, analyze results, and report defects in a timely manner.
+ Collaborate with development teams to ensure issues are resolved effectively.

**Application Deployment & Support:**

+ Coordinate and perform application deployments for IAM SSO provisioning services.
+ Conduct thorough post-deployment checkouts to verify successful implementation and service stability.

**Operational Support:**

+ Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours.
+ Participate in a rotational schedule for weekend service health checks, typically once or twice a month.

**Collaboration & Communication:**

+ Work closely with global team members, fostering strong collaborative relationships across different time zones.
+ Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues.

**Job Requirements**

**Experience:**

+ 8-10 years of overall Information Technology (IT) experience.
+ Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain.

**Technical Skills:**

+ Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services.
+ Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment).
+ Familiarity with project and task management tools such as JIRA.
+ Experience with Change Management processes using Service Now.
+ Proficiency in documentation and collaboration platforms like Confluence.
+ Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage.

**Soft Skills:**

+ Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders.
+ Strong analytical and problem-solving abilities.
+ Ability to work independently and as part of a distributed team.
+ Adaptability and willingness to provide support during non-standard working hours when necessary.

Education:

+ Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

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**Job Family Group:**

Technology
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**Job Family:**

Information Security
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**Time Type:**

Full time
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**Most Relevant Skills**

Please see the requirements listed above.
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**Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.