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Urgent! FX Operations Customer Support Manager Job Opening In Singapore, Singapore – Now Hiring LSEG
Overview
FX Operations Customer Support Manager role at
LSEG
in Singapore.
This position leads a proactive and dynamic trade and technical support team for FXAll.
The candidate’s primary responsibility is to manage and develop a team of trade and technical support executives, ensuring high-quality customer experience and performance.
The ideal candidate understands capital markets and related technology, takes ownership of their team’s performance, and collaborates cross-functionally to meet customer and departmental goals.
They foster continuous learning and change and can quickly learn new technology, industry trends and updates.
Responsibilities
Lead a cross-functional team of technical and trade operations executives.
Coach the team to deliver excellent customer experience and achieve departmental goals.
Monitor and evaluate case management based on internal quality guidelines.
Proactively investigate customer issues and follow through with necessary actions.
Lead a culture of continuous improvement with customer satisfaction, process efficiency and risk management at the heart of team goals.
Act as the first level escalation point for the team.
Accountable for the team’s performance and deliverables.
Ensure knowledge remains current with product and industry developments.
Ensure alignment across LSEG FX Operations teams and support learning & development.
Participate in projects to improve overall performance metrics.
Build internal relationships and networks with key teams.
Qualifications
Experience leading a Technical Support or Customer Service team from a Financial Services firm or account.
Consistent track record in driving performance.
Critical thinking, problem-solving and decision-making skills.
Aim to improve customer satisfaction, process efficiency and risk management – with a growth mindset.
Capacity to learn complex processes, ability to be cross-trained, and growth mindset.
Excellent presentation, oral and written communication skills.
Can adapt to change, demonstrate flexibility and a can-do attitude.
Can collaborate with a diverse team.
Experience with CRM or Salesforce is a plus.
Capital Markets experience is an advantage.
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.
About LSEG
LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our values are Integrity, Partnership, Excellence and Change.
Benefits
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Equality and Privacy
We are proud to be an equal opportunities employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
We can reasonably accommodate religious practices and beliefs, mental health or physical disability needs.
Please read this privacy notice carefully, describing what personal information LSEG may hold about you, what it’s used for, and your rights.
Recruitment Agency Partners must ensure candidates are aware of this privacy notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting and Financial Services
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Unlock Your FX Operations Potential: Insight & Career Growth Guide
Real-time FX Operations Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for FX Operations in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7837 jobs in Singapore and 6853 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in FX Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! LSEG is currently hiring and seeking a FX Operations Customer Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: FX Operations Customer Support Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LSEG adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a FX Operations Customer Support Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for FX Operations Customer Support Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your FX Operations Customer Support Manager interview at LSEG, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LSEG's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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