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FX Operations Customer Support Manager Job Opening In Singapore, Singapore – Now Hiring LSEG


Job description

Overview
FX Operations Customer Support Manager role at
LSEG
in Singapore.

This position leads a proactive and dynamic trade and technical support team for FXAll.

The candidate’s primary responsibility is to manage and develop a team of trade and technical support executives, ensuring high-quality customer experience and performance.


The ideal candidate understands capital markets and related technology, takes ownership of their team’s performance, and collaborates cross-functionally to meet customer and departmental goals.

They foster continuous learning and change and can quickly learn new technology, industry trends and updates.


Responsibilities
Lead a cross-functional team of technical and trade operations executives.


Coach the team to deliver excellent customer experience and achieve departmental goals.


Monitor and evaluate case management based on internal quality guidelines.


Proactively investigate customer issues and follow through with necessary actions.


Lead a culture of continuous improvement with customer satisfaction, process efficiency and risk management at the heart of team goals.


Act as the first level escalation point for the team.


Accountable for the team’s performance and deliverables.


Ensure knowledge remains current with product and industry developments.


Ensure alignment across LSEG FX Operations teams and support learning & development.


Participate in projects to improve overall performance metrics.


Build internal relationships and networks with key teams.


Qualifications
Experience leading a Technical Support or Customer Service team from a Financial Services firm or account.


Consistent track record in driving performance.


Critical thinking, problem-solving and decision-making skills.


Aim to improve customer satisfaction, process efficiency and risk management – with a growth mindset.


Capacity to learn complex processes, ability to be cross-trained, and growth mindset.


Excellent presentation, oral and written communication skills.


Can adapt to change, demonstrate flexibility and a can-do attitude.


Can collaborate with a diverse team.


Experience with CRM or Salesforce is a plus.


Capital Markets experience is an advantage.


Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.


About LSEG
LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our values are Integrity, Partnership, Excellence and Change.


Benefits
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.


Equality and Privacy
We are proud to be an equal opportunities employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

We can reasonably accommodate religious practices and beliefs, mental health or physical disability needs.


Please read this privacy notice carefully, describing what personal information LSEG may hold about you, what it’s used for, and your rights.

Recruitment Agency Partners must ensure candidates are aware of this privacy notice.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting and Financial Services
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your FX Operations Potential: Insight & Career Growth Guide


Real-time FX Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for FX Operations in Singapore, Singapore, highlighting market share and opportunities for professionals in FX Operations roles.

7837 Jobs in Singapore
7837
6853 Jobs in Singapore
6853
Download Fx Operations Jobs Trends in Singapore and Singapore

Are You Looking for FX Operations Customer Support Manager Job?

Great news! is currently hiring and seeking a FX Operations Customer Support Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LSEG adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for FX Operations Customer Support Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for FX Operations Customer Support Manager?

Key qualifications for FX Operations Customer Support Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for FX Operations Customer Support Manager?

To improve your chances of getting hired for FX Operations Customer Support Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for FX Operations Customer Support Manager Job Success

LSEG interview tips for FX Operations Customer Support Manager

Here are some tips to help you prepare for and ace your FX Operations Customer Support Manager job interview:

Before the Interview:

Research: Learn about the LSEG's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your FX Operations Customer Support Manager interview at LSEG, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LSEG's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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