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MNC
The Job
- Manage email inbox and ensure all queries are responded to in a timely manner
- Draft and respond to queries and feedback via email in a professional manner
- Escalate and report complex cases to supervisor for guidance
- Keep records of user enquiries/issues and replies
- Monitor email trends to identify common questions or issues and suggest improvements to the list of FAQs
- Track and update completion of e-learning quiz on Excel
- Escalate cases of non-completion to supervisor for guidance
- Generate reports and statistics
- Liaise with vendors and partners on event coordination and feedback
- Perform general administrative duties as assigned
- Assist in ad-hoc matters when necessary
The Talent
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Good command in English
- Good communication and interpersonal skills
- Good writing skills
- Meticulous and systematic with administrative procedures
- Able to work independently and as a team
- Good organisational skills
- Past experience in replying to queries and/or using a CRM system will be advantageous
Next Steps
- Drop your resume and contact us to follow-up, or send your resume to
- Email Topic: General Admin
- Only shortlisted candidates will be contacted
Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R