General Manager

Job description

To empower “living” in a connected world!

Dash Living is Asia Pacific’s new generation of rental solutions in Hong Kong, Singapore, Tokyo, and Sydney.

We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world.

Founded in 2014, venture capital-backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.

We are seeking a dynamic and experienced General Manager to oversee overall operations of Dash Living managed properties within Singapore, ensuring profitability, guest satisfaction, and efficient management of all departments.

This role involves strategic planning, staff leadership, financial oversight, and maintaining brand standards.

This is an exciting opportunity for a results-driven leader to manage a team and drive operational excellence.

WHAT YOU'LL DO

1. Leadership & Team Management
   • Lead, mentor, and oversee the hotel’s management team, including department heads (Operations, Sales & Marketing, Finance, Housekeeping and HR).
     
     
   • Foster a positive and performance-driven work culture, ensuring high levels of staff engagement and productivity.
     
     
   • Conduct regular management meetings to align operational goals with corporate strategies.
     
     
2. Financial & Asset Management
   • Develop and oversee budgets, financial forecasts, and revenue strategies to achieve profit targets.
     
     
   • Optimize cost management, ensuring efficient allocation of resources.
     
     
   • Monitor hotel assets, equipment, and infrastructure to ensure long-term sustainability and value.
     
     
3. Operational Excellence & Guest Experience
   • Ensure smooth day-to-day operations across all departments.
     
     
   • Uphold high-quality service standards and implement guest satisfaction programs.
     
     
   • Address guest feedback and resolve complaints promptly to enhance customer loyalty.
     
     
   • Monitor operational efficiency, ensuring compliance with company policies and industry regulations.
     
     
4. Sales, Marketing & Revenue Management
   • Collaborate with the sales and marketing team to develop strategies for occupancy growth, revenue generation, and brand positioning.
     
     
   • Drive RevPAR and ADR through effective pricing strategies and market analysis.
     
     
   • Establish strong relationships with key corporate clients, travel agencies, and online travel platforms.
     
     
   • Work with Business Development to explore new projects
5. Compliance, Safety & Risk Management
   • Ensure legal and regulatory compliance, including health & safety, labor laws, and financial reporting.
     
     
   • Implement risk management strategies to safeguard guests, employees, and property assets.
     
     
   • Maintain high standards in security, hygiene, and operational safety.
     
     
6. Stakeholder & Owner Relations
   • Communicate regularly with landlords, investors, and corporate executives on financial performance and strategic initiatives.
     
     
   • Provide business insights and reports to key stakeholders, ensuring transparency in operations.
     
     
7. People & Culture, Talent Acquisition, Personal Development
   • Work closely with People & Culture Team on the performance management of the entire Singapore team such as goalsetting, periodically review and performance appraisals.
     
     
   • Strategize and mentor the HODs for personal development plan via “Dash Development Dashboard”.
     
     
   • Work with the talent acquisition team on the planning and execution of talent acquisition plan for the Singapore team

Management Team & Key Departments Reporting to the GM

1. Operations Manager – Oversees daily hotel functions and guest services.
   
   
2. Finance Manager – Manages financial reporting, budgeting, and cost control.
   
   
3. Leasing Manager – Develops business strategies for (Long Stay) revenue growth.
   
   
4. Revenue Specialist - Develops business strategies for (Short Stay) revenue growth.
   
   
5. Housekeeping Manager – Maintains cleanliness and room quality standards.
   
   
6. Human Resources Manager – Handles talent management, training, and employee engagement.
   
   
7. Facilities Manager – Manages property upkeep and asset protection

WHAT WE'RE LOOKING FOR

• Education: Bachelor's or Master’s degree in Hospitality Management, Business Administration, or related field.
  
  
• Experience: 8+ years of leadership experience in hotel management, including multi-departmental oversight.
  
  
• Skills:
  • Strong financial acumen and budget management.
    
    
  • Proven ability to lead high-performing teams.
    
    
  • Excellent problem-solving and decision-making skills.
    
    
  • Expertise in revenue management and guest satisfaction strategies.
    
    
  • Strong knowledge of hospitality industry trends and market dynamics.
    
    
• Technical Proficiency: Experience with hotel management software (Cloudbeds, Lighthouse)

PERFORMANCE KPI

• Occupancy Rate - Maintain above industry average
• Revenue Per Available Room (RevPAR) - Year-over-year growth
• Gross Operating Profit(GOP) - Achieve budgeted targets
• Guest Satisfaction Score - Maintain ≥ 90% positive feedback
• Cost Control & Efficiency - Keep expenses within budget
• Compliance & Safety Score - 100% adherence to policies
• Reports to: COO and Management Team

WHAT WE OFFER

• A dynamic startup environment with career progression
• Experience in working with overseas teams
• Great platform to perform and learn for the best
• Hybrid Working arrangements

Salary: S$8000 - S$10,000

Personal Information Collection Statement -Applicants’ personal information will be used for recruitment and employment matters only; information will be kept in strict confidence; information of unsuccessful applicants will be shredded after the recruitment process; subject to provisions under the Personal Data (Privacy) Ordinance, applicants have right to access and make corrections of their personal data.

Required Skill Profession

Management & Leadership