Global In House Ops Lead, Monetization Integrity, Trust and Safety

Job description

About TikTok

TikTok is the leading destination for short-form mobile video.

At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission.

Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team.

We're resilient and embrace challenges as they come.

By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About the Team

The Global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements.

They work closely with advertisers to create ad policies, manage content review processes, and more.

As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

Leaders at Tiktok don't just lead, they empower our people at the forefront of keeping the platform safe and successful to do their best work, day in, day out.

We're looking for dedicated and supportive people leaders who can drive metrics, teamwork and excellence in a fast-paced multi-lingual and multi-cultural environment to join us.

As the Global In-House Ops Lead, you will build and manage teams within the ModLab and Ads Integrity Ops departments to drive productivity and quality excellence, support AIGC efforts to optimize operations and manage key stakeholder relationships.

You will also serve as a trusted advisor and strategic decision maker in taking global operations to the next level.

The key focus areas of this role are in-house operational delivery; people management/engagement, operational governance, thought leadership and stakeholder management.

Responsibilities:

Team Leadership & Management

• Lead and manage a team of Operations Managers and Team Leaders across ModLab and Ads Integrity Operations.
  
  

• Provide coaching, mentoring, and performance management to direct reports, ensuring individual and team development.
  
  

Strategy & Execution

• Define and execute the Global In-House Operations strategy, aligning with business objectives and measurable operational metrics.
  
  

• Translate strategic objectives into operational plans with clear deliverables, timelines, and success measures.
  
  

Cross-Functional Collaboration

• Partner with cross-functional teams (Product, Policy, BI, Strategy, Operations) to identify, design, and implement scalable solutions.
  
  

• Lead and influence cross-functional projects, working closely with senior stakeholders across the organization.
  
  

Performance & KPI Management

• Establish clear goals and KPI frameworks for teams and programs, balancing realistic targets with stretch objectives.
  
  

• Monitor operational performance, analyze trends, and drive timely corrective actions to improve efficiency.
  
  

Quality & Process Excellence

• Develop, standardize, and implement quality assurance frameworks, metrics, and operating procedures at scale.
  
  

• Continuously optimize processes to improve SLA adherence, workforce efficiency, and service quality.
  
  

Program & Workforce Management

• Oversee strategic growth, resource planning, and process management across global programs.
  
  

• Manage key operational metrics, including staffing models, SLA performance, and quality scores.
  
  

• Define workforce optimization strategies to maximize productivity and impact.
  
  

Executive Communication

• Provide structured updates to executive-level stakeholders, communicating progress, risks, and strategic plans.
  
  

• Influence decision-making through data-driven insights and operational reporting.
  
  

Minimum Qualifications

• At least 5 years of management experience with a proven track record of global leadership, including managing teams of 50+ employees for a minimum of 3 years, leading teams of 100+ employees for at least 2+ years

• Overseeing teams of 200+ employees across 3 or more countries—demonstrating success in driving operational excellence and cross-border collaboration.
  
  

• Proven experience in piloting and incubating new workflows across diverse business units such as Payments, SMB, and Trust & Safety, and managing them through to fully matured and stabilized processes, with distinctive expertise in the TikTok ads ecosystem and related tools and platforms.
  
  

• Proven track record of scaling and restructuring global operations, meeting at least two of the following: headcount planning, location strategy, site transitions, or workflow migration (in-house, vendor, or AI-driven).
  
  

• Demonstrated experience navigating complex and evolving regulatory environments (e.g., EU Digital Services Act, U.S. Data Security requirements), with the ability to exercise sound judgment in managing regulatory ambiguity.
  
  

• Proven track record of ensuring operational and product decisions remain compliant with applicable legislation while proactively mitigating risk.
  
  

• Demonstrated experience serving as the primary liaison for stakeholder management, with the ability to effectively partner with diverse groups including Product, Engineering, Sales, Policy, and external vendors to align operational strategy with business objectives and drive collaborative execution across multiple global regions.
  
  

Preferred Qualifications

• Proven experience in leading, mentoring, and developing multi-national leadership teams of 100+ employees, fostering a high-performing, inclusive, and collaborative culture while ensuring alignment with company values and regulatory compliance.
  
  

• Extensive experience managing high-value, high-risk operational workflows, including piloting new processes and driving continuous improvement through the design and implementation of scalable tools, frameworks, and best practices.
  
  

Required Skill Profession

Other General