Global Product Support Engineer

Job description

Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.


What We Offer
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work.

Your happiness, health, and resiliency are at the core of our benefits and wellness programs.

Our robust total rewards package makes it easier to take care of your whole self and your whole family.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits ( .


You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more about careers at Applied.


Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible
a Better Future.


At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work.

Your happiness, health, and resiliency are at the core of our benefits and wellness programs.

Our robust total rewards package makes it easier to take care of your whole self and your whole family.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.


Key Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products.

Contribute to the FMECA process.


Participate in or own first chamber Build & Test in Apps lab.

Solve issues, or work with Engineering to address issues identified.

Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.

Participate in or own CAPA process.

Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Requirements:
More than 5 years of relevant experiences in semiconductor industry
Prior experiences in PVD equipment will be preferred but not compulsory
Good communication and interpersonal skills
Work Location:
Science Park II
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Not Specified
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.


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Required Skill Profession

Other General