About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.
Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.
Within our thriving environment, you'll discover abundant chances for both personal and career advancement.
Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at
Who We Are Looking For
Crisis24's global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis.
Crisis24's IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance, and evacuation coordination in the Singapore Operations Centre.
What You Will Work On
You should have a good background and understanding of:
The Security Manager, Global Operations, plays a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas.
The role encompasses a wide range of responsibilities with a focus on:
You will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients' travel requirements, ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster events.
Duties & Responsibilities
Risk Assessment & Operational Planning
Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms
Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services
Client Advisory & Communications
Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats, NGOs, corporates, C-suite)
Explain operational methodologies and assure clients during escalating or deteriorating situations
Crisis Response & Contingency Management
Monitor global events, review client exposure, and support contingency and evacuation planning
Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergency and evacuation
Task Execution & Oversight
Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports
Oversee maritime operations, Ship Security Alert System (SSAS) testing, and Competent Authority (CA) schedules
Team Supervision & Capability Development
Supervise and support Security Specialists in daily operations and emergency responses
Manage staff rostering and leave approvals for the regional Global Operations Centre
Quality Assurance & Process Improvement
Maintain quality control standards, ensure client satisfaction, and monitor service delivery performance
Contribute to internal performance metrics, KPI reporting, and benchmarking efforts
Documentation, Reporting & Protocol Development
Compile post-operational reports for internal learning and external marketing/case studies
Ensure thorough documentation and archiving of all security-related tasks and learnings
Financial Coordination
Develop task-specific cost structures, apply cost containment strategies, and liaise with vendors for quotes
Present proposals and coordinate with Finance to ensure accurate billing and payments
Platform & Compliance Oversight
Assist with the implementation and use of technology platforms and call-handling systems
Maintain a strong understanding of Crisis24 service offerings, tools, and client relationships
Representation & Additional Responsibilities
Represent the Security Operations team in internal/external meetings as needed
Travel for client engagement, conferences, and training as requested.
Occasionally, urgent travel is required as part of the Incident Management Team (IMT) deployment
Rotational On-Call Duty Management
Serve as the out-of-hours Operations Duty Manager one week in every five
Who You Will Work With
This position works alongside and in support of your fellow Security & Operations Managers, the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services.You will regularly collaborate with specialist Crisis24 departments, account managers, proposals & implementation team, and external security parties & stakeholders.
What You Will Bring
Qualifications & Experience
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.
We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.