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Global Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring RigNet


Job description

About us

One team.

Global challenges.

Infinite opportunities.

At Viasat, we’re on a mission to deliver connections with the capacity to change the world.

For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.

We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

As a Global Technical Support Engineer at Viasat, you will be part of an ambitious team that excels in addressing the most challenging technical issues.

Your outstanding proficiency in troubleshooting and resolving complex problems will ensure that our customers receive top-tier support.

You are motivated by a passion for technology and innovation, and you are eager to contribute to a company that values collaboration and inclusivity.

Your role will be crucial in assisting us in successfully implementing advanced solutions and maintaining flawless operations across our global network.

Your role will involve supervising and upholding terminals, firmware, and networks for Viasat's partners and end customers.

You will act as the primary point of contact for any service-related matters, such as setup, updates, and efficiency.

Your duties will encompass the installation and configuration of systems, pinpointing hardware and software malfunctions, and addressing technical issues either remotely or on-site.

Your technical aid will be essential for the uninterrupted operations and secure communications of vessels, aircraft, and land-based terminals.

The day-to-day

  • Identify and diagnose hardware, software, system, and network problems, providing outstanding customer service along the way
  • Participate in troubleshooting GX service system or hardware issues raised by our channel, NOC, or other internal parties
  • Help troubleshoot GX end-to-end for spectrum issues on the over-the-air interface and hub-side issues related to line cards, protocol processors, and Cisco routers
  • Collaborate with the GX development team to validate software releases and patches, ensuring safe implementation of network configuration changes
  • Collaborate with the training academy to share knowledge on GX troubleshooting processes, network tools, and useful network/system experience
  • Maintain awareness of cyber activity risks and follow corporate policies and procedures to mitigate them
  • Log and keep records of customer issues and solutions to support business improvement initiatives, including analyzing call logs to identify trends and underlying problems
  • Update self-help documents to empower customers and colleagues to resolve issues independently
  • Work with field engineers for on-site problem resolution and equipment testing

What you'll need

  • Possessing qualifications up to CCNA level or equivalent expertise and skills, demonstrating confidence in your capabilities and readiness to take strategic risks
  • Possess a degree or equivalent in communications/network engineering
  • Experience with IP data and circuit-switched data/voice connectivity, ideally within the satellite communications or cellular sector
  • Familiarity with mobile communications technologies like Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS
  • Experience with Wireless Networking technologies like WiFi and Bluetooth in a mobile/satellite setting
  • CCNP qualification
  • Exceptionally oriented towards customers, with a zeal for assisting others in tackling technical obstacles
  • Self-motivated and tenacious, ensuring deadlines are met even under pressure
  • Proactive in maintaining and growing technical and commercial knowledge, with strong communication skills

What will help you on the job

  • Working knowledge of VSAT
  • Understanding of core Viasat products and services and their capabilities
  • Experience working on a shift pattern
  • Knowledge of a foreign language

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Global Technical Potential: Insight & Career Growth Guide


Real-time Global Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Global Technical in Singapore, Singapore, highlighting market share and opportunities for professionals in Global Technical roles.

5872 Jobs in Singapore
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Download Global Technical Jobs Trends in Singapore and Singapore

Are You Looking for Global Technical Support Engineer Job?

Great news! is currently hiring and seeking a Global Technical Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RigNet adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Global Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Global Technical Support Engineer?

Key qualifications for Global Technical Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Global Technical Support Engineer Job Success

RigNet interview tips for Global Technical Support Engineer

Here are some tips to help you prepare for and ace your Global Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the RigNet's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Global Technical Support Engineer interview at RigNet, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RigNet's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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