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Global Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Viasat


Job description

Overview

Global Technical Support Engineer role at Viasat.

The position involves supervising and upholding terminals, firmware, and networks for Viasat's partners and end customers.

You will be the primary point of contact for service-related matters, including setup, updates, and efficiency.

Responsibilities include installation and configuration of systems, troubleshooting hardware and software malfunctions, and addressing technical issues remotely or on-site to ensure uninterrupted operations and secure communications for vessels, aircraft, and land-based terminals.

The day-to-day

  • Identify and diagnose hardware, software, system, and network problems, providing outstanding customer service.

  • Participate in troubleshooting GX service system or hardware issues raised by our channel, NOC, or other internal parties.

  • Help troubleshoot GX end-to-end for spectrum issues on the over-the-air interface and hub-side issues related to line cards, protocol processors, and Cisco routers.

  • Collaborate with the GX development team to validate software releases and patches, ensuring safe implementation of network configuration changes.

  • Collaborate with the training academy to share knowledge on GX troubleshooting processes, network tools, and useful network/system experience.

  • Maintain awareness of cyber activity risks and follow corporate policies and procedures to mitigate them.

  • Log and keep records of customer issues and solutions to support business improvement initiatives, including analyzing call logs to identify trends and underlying problems.

  • Update self-help documents to empower customers and colleagues to resolve issues independently.

  • Work with field engineers for on-site problem resolution and equipment testing.

What You'll Need

  • Possessing qualifications up to CCNA level or equivalent expertise and skills; ability to take strategic risks where appropriate.

  • Possess a degree or equivalent in communications or network engineering.

  • Experience with IP data and circuit-switched data/voice connectivity, ideally within the satellite communications or cellular sector.

  • Familiarity with mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS.

  • Experience with Wireless Networking technologies like WiFi and Bluetooth in a mobile/satellite setting.

  • CCNP qualification.

  • Customer-oriented with a zeal for helping others tackle technical obstacles.

  • Self-motivated and tenacious, ensuring deadlines are met under pressure.

  • Proactive in maintaining and growing technical and commercial knowledge, with strong communication skills.

What Will Help You On The Job

  • Working knowledge of VSAT.

  • Understanding of core Viasat products and services and their capabilities.

  • Experience working on a shift pattern.

  • Knowledge of a foreign language.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status or any other legally protected status or characteristic.

If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Global Technical Potential: Insight & Career Growth Guide


Real-time Global Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Global Technical in Singapore, Singapore, highlighting market share and opportunities for professionals in Global Technical roles.

5777 Jobs in Singapore
5777
5179 Jobs in Singapore
5179
Download Global Technical Jobs Trends in Singapore and Singapore

Are You Looking for Global Technical Support Engineer Job?

Great news! is currently hiring and seeking a Global Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Viasat adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Global Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Global Technical Support Engineer?

Key qualifications for Global Technical Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Global Technical Support Engineer Job Success

Viasat interview tips for Global Technical Support Engineer

Here are some tips to help you prepare for and ace your Global Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Viasat's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Global Technical Support Engineer interview at Viasat, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Viasat's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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