Govt Customer Service Representative

We're looking for a Customer Service Rep to support a government project.

In this role, you'll handle user calls/emails/LiveChat, provide timely solutions, and ensure every interaction leaves a positive impression.

It's a great opportunity to gain valuable experience in a stable and meaningful project environment, while building your career in customer service.

Location: Labrador Park 
Gross Salary: up to $3200 + Bonus
Leaves: 18 days AL + 1 day Birthday leave + Medical Coverage + Dental Coverage 
Working hours: 5 days a week, Weekend WFH / Off on Weekend 

• Shift A: 8:45 AM – 6:15 PM
• Shift B: 11:45 AM – 9:15 PM

What You'll Do

• Be the first point of contact for the public via calls and emails.
  
  
• Provide accurate information on services, processes, and inquiries.
  
  
• Troubleshoot and resolve issues, escalating complex cases where needed.
  
  
• Maintain clear and accurate records of customer interactions.
  
  
• Work closely with internal teams to improve customer experience.
  
  
• Contribute to a government initiative that impacts the wider community.
  
  

What We're Looking For

• Singaporean
• Excellent communication and problem-solving skills.
  
  

If you're empathetic, detail-oriented, and passionate about customer engagement, this is your chance to be part of a government-backed initiative while growing your career in a stable environment.

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Thong Jia Qian (Joyce) - R
ScienTec Consulting Pte Ltd – 11C5781