Urgent! GRIT Trainee, Platform Operations Job Opening In Singapore, Singapore – Now Hiring GrabTaxi Holdings Pte. Ltd.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp.
From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.
In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
The Platform Operations team offers exposure to practical operations in a collaborative environment, where trainees can build foundational skills and contribute to everyday frontline and backend operations.
Get to Know the Role
This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.
You will support the Manager, Platform Operations in managing the daily operations and overseeing projects within Service Centre, GrabFood & Transport stores and advertisement partnerships.
The trainee will gain practical experience in centre operations, customer experience, vendor management, business development and project management.
The Critical Tasks You Will Perform
The trainee/s will be involved in the following areas:
Service Centre
Develop an in-depth understanding of the daily operations and nature of escalations handled in
Review the existing segmented servicing approach of handling transactions in , and create proposals to improve the respective transaction handling.
Review end-to-end consumer journey using holistic customer feedback metrics (i.e Voice of Customer) to identify potential service gaps and implement improvement plans.
Develop, implement and review strategies to improve service centre processes to enhance operational efficiency.
Review existing service centre metrics and propose changes to improve operational efficiency and customer satisfaction.
Track and evaluate team performance, providing feedback and identifying areas for improvement.
Explore opportunities whereby Artificial Intelligence Technologies can be used to improve customer service delivery and operational efficiency in a service centre setting.
GrabFood Gears & Transport Store
Provide daily operational support to the commercial team for both online and offline sales channels.
Develop go-to-market strategies for new products & ideas to expand potential revenue opportunities within sales channels.
Conduct consumer focus groups for both our delivery and transport partners to gather insightful feedback on all items.
Participate in change management planning with the shift to the aggregator model regionally.
Advertisement Partnership
Conduct market research on industry advertisement rate cards and ensure that existing rates are benchmarked competitively against industry standards.
Prospect and negotiate with potential advertisement partners on the usage of spaces.
What Essential Skills You Will Need
Technical Skills and Competencies Trainee will learn during the traineeship:
Gain hands-on experience in the daily handling of service centre operations, managing teams and enhancing customer experiences.
Develop in-depth understanding of how Artificial Intelligence technologies can improve operations in a service centre setting.
Gain insights in the commercial model and operations of running an e-commerce webstore with both online and offline sales channels.
Oversee the end-to-end commercial process of launching new business ideas and products.
Conduct effective consumer research and industry benchmarking of advertisement placement rates.
Effective vendor management skills.
Business development skills in the prospecting and negotiating with commercial partners on advertisement placement rates.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer our Trainees:
Comprehensive Medical Insurance: We got you covered with medical insurance plans.
Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best.
As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique
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Unlock Your GRIT Trainee Potential: Insight & Career Growth Guide
Real-time GRIT Trainee Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for GRIT Trainee in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1516 jobs in Singapore and 1309 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in GRIT Trainee roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GrabTaxi Holdings Pte. Ltd. is currently hiring and seeking a GRIT Trainee, Platform Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: GRIT Trainee, Platform Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GrabTaxi Holdings Pte. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a GRIT Trainee, Platform Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for GRIT Trainee, Platform Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your GRIT Trainee, Platform Operations interview at GrabTaxi Holdings Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GrabTaxi Holdings Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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