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Urgent! Guest Experience Executive (Security) Job Opening In Singapore, Singapore – Now Hiring PARKROYAL COLLECTION Pickering, Singapore
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Guest Experience Executive (Security)
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PARKROYAL COLLECTION Pickering, Singapore
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Guest Experience Executive (Security)
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PARKROYAL COLLECTION Pickering, Singapore
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Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.
Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2024’ title at the prestigious World Travel Awards.
The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections
The Role
We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team.
This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling.
This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.
Responsibilities
Talent Profile
Guest Experience & Concierge Services
Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
Provide recommendations for local attractions, dining, transportation, and guest services.
Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.
Plan duty rosters based on operational needs and manage leave scheduling effectively.
Security & Safety
Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
Enforce safety protocols, conduct bag checks, and assist in managing access control points (e.g. staff entrances, contractor access).
Respond to emergencies, support the Emergency Response Team (ERT), and provide first aid when needed.
Assist in managing lift and traffic control during peak hours and special events.
Support People & Culture team with locker inspections and incident reporting procedures.
Call Centre & Guest Communication
Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status, and restaurant reservations.
Maintain accurate e-logs of guest communications, complaints, and follow-ups.
Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.
Requirements
Able to work 4 days work week (12 hours shift)
Preferably 1 year in basic security function.
Ex-police/military personnel would be an advantage.
Basic Knowledge of fire safety
GCE ‘O’ level (any discipline)
Alert, vigilant, assertive, firm and able to project confidence.
Good communication skills (written & spoken)
Possess a valid PLRD (SSO or SSS) license
Well versed in the use of Microsoft Office tools
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
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Unlock Your Guest Experience Potential: Insight & Career Growth Guide
Real-time Guest Experience Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Experience in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1725 jobs in Singapore and 1511 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PARKROYAL COLLECTION Pickering, Singapore is currently hiring and seeking a Guest Experience Executive (Security) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Experience Executive (Security) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PARKROYAL COLLECTION Pickering, Singapore adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Experience Executive (Security) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Experience Executive (Security) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Experience Executive (Security), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Experience Executive (Security) interview at PARKROYAL COLLECTION Pickering, Singapore, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PARKROYAL COLLECTION Pickering, Singapore's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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