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Urgent! Guest Experience, Team Leader Job Opening In Singapore, Singapore – Now Hiring Four Seasons Hotels and Resorts

Guest Experience, Team Leader



Job description

About Four Seasons:

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries.

Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world.

Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific.

For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:
Guest Experience Team Leader 

As a Guest Experience Team Leader, you will play a pivotal role in ensuring that our guests have a seamless and extraordinary stay at our property.

Being at the forefront of delivering unparalleled experiences to our guests, your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations.

Your ability to deliver warm, welcoming and personalised service will be instrumental in elevating guest satisfaction and brand loyalty.


What you will do:

  • Build meaningful connections and maintain strong relationships with guests, addressing their inquiries, concerns and feedback promptly and professionally.

  • Proactively seek opportunities to enhance their experience during their stay.

  • Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.

  • Coordinate the meet and greet for VIPs arrivals.

  • Coordinate the Lobby Ambassador program.

  • Develop and maintain relationships with VIP guests and Special Attention guests, recognising their preferences and ensuring extra attention and special treatment for this group of guests.

  • Manage and anticipate the needs of VIP guests, ensuring personalised services and special arrangements are provided to create unforgettable moments.

  • Assist with room reservations.

  • Assist with in room check-in.

  • Continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.

  • Collaborate with various departments to ensure seamless guest experiences across all touchpoints, focusing on areas such as Front Desk, Concierge, Housekeeping and In Room Dining.

  • Lead and inspire a team of Guest Experience Executives/Interns to deliver exceptional service.

    Provide proper guidance and training, and set clear performance expectations and foster a culture of excellence.

  • Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction.

  • Conduct regular evaluations of guest interactions and review guest feedback to identify trends and areas for improvement.

    Take corrective actions and implement strategies to maintain the highest levels of guest satisfaction.


  • What you bring:

  • Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.

  • Proven experience in luxury hospitality, with a strong track record in front office or a similar role.

  • Exceptional interpersonal skills, with the ability to engage and connect with guests from diverse backgrounds.

  • Demonstrated problem-solving abilities and a proactive approach to guest satisfaction.

  • Impeccable attention to details and a passion for creating memorable guest experiences.

  • Excellent communication skills

  • Familiarity with hotel management systems is a plus


  • What we offer: 

    With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities

  • Unique strong culture

  • Best-in-industry training

  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals

  • Paid holidays/vacation

  • Dental and medical/life insurance

  • Employee service awards/Birthday Gift

  • Annual employee party/social and sporting events

  • Complimentary meals in dedicated employee restaurant


  • Schedule & Hours:

    This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.


    Required Skill Profession

    Supervisors Of Personal Care And Service Workers



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      Unlock Your Guest Experience Potential: Insight & Career Growth Guide


    • Real-time Guest Experience Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Experience in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1776 jobs in Singapore and 1541 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Guest Experience, Team Leader Job Success
      Four Seasons Hotels and Resorts interview tips for Guest Experience, Team Leader

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      Before the Interview:
      • Research: Learn about the Four Seasons Hotels and Resorts's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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