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Urgent! Guest Relations Executive Job Opening In Central Singapore Community Development Council – Now Hiring The Fullerton Hotels and Resorts
About Lantern
Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere.
Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe.
Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration.
We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern's identity as a must-visit, standalone bar in the heart of the city.
As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.
The Guest Relations Executive is the first point of contact for Lantern's guests, responsible for delivering warm, story-driven, and intuitive luxury service.
This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet's positioning as a leading luxury rooftop bar.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
· Provide the perfect first impression with a smile and welcome
· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern's concept Classics Recrafted: Stories from the Pier.
· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.
· To ensure that guest on every table receives attention and service.
· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.
· To prepare a monthly report of guest comments, guest list and report that assist business decision.
· Have a full understanding of Operating Procedures and their role within these standards
· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.
· Confidently take an order asking all relevant questions linked to sequence of service
· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
· Assist with private bookings and events, liaising with clients to ensure seamless execution.
· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.
· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.
· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.
· Support Lantern's programming, including themed nights, mixology masterclasses, live music events, and storytelling series.
· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.
· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.
Requirements:
· Six months related experience
· Customer-oriented approach and patience
· Excellent people skills
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Unlock Your Guest Relations Potential: Insight & Career Growth Guide
Real-time Guest Relations Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Relations in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1445 jobs in Singapore and 1280 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Guest Relations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Fullerton Hotels and Resorts is currently hiring and seeking a Guest Relations Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Relations Executive Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Fullerton Hotels and Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Relations Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Relations Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Relations Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Relations Executive interview at The Fullerton Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Fullerton Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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