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Urgent! Guest Relations Executive (Front Office) Job Opening In Singapore, Singapore – Now Hiring Four Seasons Hotels and Resorts
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences.About the role:
Guest Relations Executive, Front Office
The Guest Relations Executive is an essential part of the Front Office Team.
Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure.
This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do:
Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
Responds to all guest requests in an accurate and timely manner.
Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
Reports to the Duty Manager for further follow-up when necessary.
What you bring:
Preferably a Diploma holder in Hospitality or its equivalent
One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
Good organisational skills, ability to prioritize workload and handle pressure
Pleasant disposition with strong interpersonal and communication skills
Knowledge of Opera System would be an added advantage
Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
Kindly note that due to work visa restrictions, position is open to Singaporeans only
What we offer:
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant
Schedule & Hours:
This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.
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Unlock Your Guest Relations Potential: Insight & Career Growth Guide
Real-time Guest Relations Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Relations in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1334 jobs in Singapore and 1119 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Relations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Four Seasons Hotels and Resorts is currently hiring and seeking a Guest Relations Executive (Front Office) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Relations Executive (Front Office) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Relations Executive (Front Office) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Relations Executive (Front Office) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Relations Executive (Front Office) interview at Four Seasons Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Seasons Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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