Guest Relations Executive

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
  
  
• To provide courteous and efficient service and if possible to comply with each and every guest request.
  
  
• Check out guests courteously and accurately.
  
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
  
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  
  
• Maintain good guest relations with in-house guests at all times.
  
  

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
  
  
• Preferably 1 year of relevant experience in hospitality industry.
  
  
• Knowledge of Opera system will be an added advantage.
  
  
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.