Roles & Responsibilities Job Summary
Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.
Duties and Responsibilities
- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to guest's need and ensure guest satisfaction.
- Follow up on email enquiries.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Front Office/Hotel Manager.
Job Requirements :
- Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
- No work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
Tell employers what skills you have Front Office
Upselling
Microsoft Excel
Restaurants
Travel Arrangements
Housekeeping
Interpersonal Skills
Spa
Transportation
Pressure
Cashiering
Customer Service
Decision Making
Back Office
Hospitality