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Guest Service Team Leader Job Opening In Orchard – Now Hiring UOL Claymore Investment Pte Ltd


Job description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us

As a Guest Service Team Leader, you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and check-outs.

Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations:

  • Setting up and maintain the Executive Lounge during breakfast, afternoon tea and evening cocktail hours.

  • Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.

  • Ensure that the Executive Lounge is properly maintained at all times.

  • Report and ownership of lounge's fixtures, wares to ensure tiptop operating condition.

  • Report and follow up on any malfunction equipment.

  • Manage sufficient and timely requisition of F&B administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.

  • Handle guest feedback and requests.

  • Maintain good guest relations with all guests at all times.

  • Knowledge of the daily VIP and lobby movements and requests.

  • Responsible for the Guest Experience.

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

  • Coordinate with Housekeeping to track the readiness of rooms for check-in.

    Process all types of payment such as room charges, cash, checks, debit, or credit.

  • Process all check-outs including resolving any late and disputed charges.

  • Complete designated cashier and closing reports in the computer system.

  • Assist the Club Manager in managing and training the team members

We're looking for a proactive Guest Service Team Leader with at least two years of relevant experience, qualifications in hospitality management (preferred), and valid Basic Food Hygiene Certifications.

If you believe you are the right fit for the role, write in to have a chat with us

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Orchard, Singapore, highlighting market share and opportunities for professionals in Guest Service roles.

9694 Jobs in Singapore
9694
63 Jobs in Orchard
63
Download Guest Service Jobs Trends in Orchard and Singapore

Are You Looking for Guest Service Team Leader Job?

Great news! is currently hiring and seeking a Guest Service Team Leader to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UOL Claymore Investment Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Service Team Leader Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Orchard. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Team Leader?

Key qualifications for Guest Service Team Leader typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Team Leader?

To improve your chances of getting hired for Guest Service Team Leader, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Team Leader Job Success

UOL Claymore Investment Pte Ltd interview tips for Guest Service Team Leader

Here are some tips to help you prepare for and ace your Guest Service Team Leader job interview:

Before the Interview:

Research: Learn about the UOL Claymore Investment Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Team Leader interview at UOL Claymore Investment Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UOL Claymore Investment Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Service Team Leader Positions

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