Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
Singapore Jobs Expertini

Guest Services Agent (Part-Time) - Holiday Inn Express Singapore Serangoon Job Opening In – Now Hiring IHG

Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon

    Singapore Jobs Expertini Expertini › Singapore › Jobs › Singapore › Other General › Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon

Job description

**Your day-to-day**
Financial Returns:
• To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
• Handling Guest check-out and billing in an efficient, friendly and hassle-free manner.

People:
• Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
• Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviours.
• Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by Duty Manager.
• Contribute by participation in compliance with federal, state, and local laws and safety regulations

Guest Experience:
• Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in.

Issue keys.
• Check Guests Out - Print and confirm details of payment and bill for guests upon check out
• Answer any guests' inquiries practically and simply in adherence to brand standards.
• Handle guests' complaints appropriately adhering to brand standards.
• Handle cashiering, payment, and foreign currency exchange accurately.
• Reliably handle all special needs and requests of guests and repeat visitors.
• Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks, and license agreement mandates.
• Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Oasis PMS for daily room allocation.
• Accurately Enter/Update Reservations
• Handle Telephone inquiries efficiently and effectively
• Perform in a self-sufficient way in line with business requirements
• Great Room- Process Guest Food and Beverage Orders, Clear Tables (The Great Room)
• Refresh Food and Beverage in The Great Room
• Meeting room- Set up Meeting Room, Make Tea and Coffee
• Organize Guest Areas and Pick up debris throughout Public Areas
• Updating constantly on local knowledge to improve the guest experience.
• Responsible for IHG Rewards Club Enrolments & Recognition
• Finance/Admin (Petty Cash Processing, Purchasing, Billing)

Responsible Business:
• Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety, and food safety, and drive action plans as required to achieve hotel corporate responsibility objectives.

Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.

**What we need from you**
Minimum high school/secondary education/college degree preferred.

Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred basic computer literacy.

Must be conversant in English.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.


Required Skill Profession

Other General


  • Job Details

Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in , Singapore, highlighting market share and opportunities for professionals in Guest Services roles.

4071 Jobs in Singapore
4071
0 Jobs in
0
Download Guest Services Jobs Trends in and Singapore

Are You Looking for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon Job?

Great news! is currently hiring and seeking a Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IHG adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon?

Key qualifications for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon?

To improve your chances of getting hired for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon Job Success

IHG interview tips for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon

Here are some tips to help you prepare for and ace your Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon job interview:

Before the Interview:

Research: Learn about the IHG's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon interview at IHG, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IHG's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon Positions

Setting up job alerts for Guest Services Agent (Part Time) Holiday Inn Express Singapore Serangoon is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!