Urgent! Guest Services Agent Job Opening In Singapore, Singapore – Now Hiring InterContinental Hotels Group
Hotel:
Singapore Clarke Quay (SINCQ), 2 Magazine Road,
Guest Services Agents (GSA)s are the key point of contact for our guests.
They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
Handling Guest check out and billing in an efficient, friendly and hassle free manner.
People
Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours.
Guest Experience
Handle guests check-in and out
Answer any guests enquires practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
Handle cashiering, payment and foreign currency exchange accurately.
Reliably handle all special needs and requests of guests and repeat visitors.
Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
Accurately Enter/Update Reservations
Handle Telephone Enquires efficiently and effectively
Perform in a self sufficient way in line with business requirements
Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
Refresh Food and Beverage in The Great Room
Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
Clean and Organize Guest Areas and Pick up debris throughout Public Areas
Updating constantly on local knowledge to improve the guest experience.
Responsible Business
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
Contribute by participation in compliance with federal, state and local laws and safety regulations
What we need from you
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently.
They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.
Minimum high school/ secondary education.
Fresh graduates who are keen in hospitality are welcomed to apply.
Great communication skills and basic computer literacy
A positive and keen to learn attitude
Must be proficient in written and spoken English and with good communication skills
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we’ll make sure you’ll have room to be yourself.
Find out more about joining us today by going to careers.ihg.com
Who we are
At Holiday Inn Express, we’re all about simple smart travel.
We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests.
Express Start Breakfast?
Included.
Easy check-in?
Check.
All the essentials in a comfy room?
They’re all included with a great night’s sleep.
We’re focused on getting our guests more than ready.
So we’re always ready.
Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Guest Services Potential: Insight & Career Growth Guide
Real-time Guest Services Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Services in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4071 jobs in Singapore and 3657 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! InterContinental Hotels Group is currently hiring and seeking a Guest Services Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Services Agent Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InterContinental Hotels Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Services Agent Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Services Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Services Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Services Agent interview at InterContinental Hotels Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InterContinental Hotels Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Guest Services Agent is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!