Overview
Join us as a
Guest Services Agent (GSA)
at
Holiday Inn Express Singapore Katong , where you’ll bring ambition, talent, and key skills to the role.
As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and beverage operations throughout the hotel.
Responsibilities
Assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
Handle guest check out and billing in an efficient, friendly and hassle free manner.
Promote the Holiday Inn Express u2018one team approachu2019 and reliable service through daily communication and coordination with all team members.
Participate in programs that drive improvements in team member engagement and are aligned with the u201cHoliday Inn Stay Real Be Youu201d brand service behaviors.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
Contribute by participation in compliance with federal, state and local laws and safety regulations.
Welcoming guest to the buffet during breakfast time
Clear plates and set up the table during breakfast time
Interact with guest and assist guest to solve their issues if any
Ensure cutleries and plates are sufficient during breakfast
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
Check Guests In 203 Efficiently greet, register and confirm guest particulars and payment details upon check in.
Issue keys.
Check Guests Out - Print and confirm details of payment and bill for guests upon check out
Answer any guests' enquires practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards or direct them to GSLu2019s.
Handle cashiering, payment and foreign currency exchange accurately.
Reliably handle all special needs and requests of guests and repeat visitors.
Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
Accurately Enter/Update Reservations.
Handle Telephone Enquires efficiently and effectively.
Perform in a self-sufficient way in line with business requirements.
Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
Refresh Food and Beverage in The Great Room.
Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.
Clean and Organize Guest Areas and Pick up debris throughout Public Areas.
Updating constantly on local knowledge to improve the guest experience.
Responsible for IHG One Rewards Enrolment & Recognition.
Finance/Admin (Petty Cash Processing, Purchasing, Billing).
Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
Qualification & Requirements
Minimum GCE u2018N/Ou2019 levels and possess a positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred.
Must be proficient in written and spoken English and basic computer literacy.
Benefits
Duty Meals
Birthday Off
Medical Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
Note
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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