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Guest Services Agent Job Opening In Singapore, Singapore – Now Hiring PULLMAN


Job description

Job Description

The Guest Services Agent is the point of reference for guests who need assistance or information.

Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.

Primary Responsibilities

Manages all guest services tasks (Concierge / Poterage / Doorman)

  • Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage. 
  • Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
  • Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
  • Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences through personalized service.
  • Gather, summarize, and provide information to guest about the property and the surrounding area amenities, including special events and activities.
  • Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Perform other duties assigned.

Qualifications

Knowledge and Experience

  • Certificate related to customer service or hospitality
  • Minimum 1 year relevant experience with Concierge or Guest Services. 
  • Excellent communication skills in English and ability to communicate in a second language


Additional Information

  • Possess strong interpersonal skills.
  • Understand and addresses guests and/or colleagues needs.
  • Create and maintain a cohesive environment for the team.
  • Focus on service with an eye for detail and an approachable attitude.
  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
  • Prioritise and organize work assignments and delegates work effectively.
  • Self-motivated and show good initiative in a dynamic environment.
  • Ensure security and confidentiality of guest and hotel information.
  • Possess good computer and property management system skills
  • Embrace and responds to change effectively

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in Singapore, Singapore, highlighting market share and opportunities for professionals in Guest Services roles.

3578 Jobs in Singapore
3578
3184 Jobs in Singapore
3184
Download Guest Services Jobs Trends in Singapore and Singapore

Are You Looking for Guest Services Agent Job?

Great news! is currently hiring and seeking a Guest Services Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PULLMAN adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Services Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Agent?

Key qualifications for Guest Services Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Agent?

To improve your chances of getting hired for Guest Services Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Agent Job Success

PULLMAN interview tips for Guest Services Agent

Here are some tips to help you prepare for and ace your Guest Services Agent job interview:

Before the Interview:

Research: Learn about the PULLMAN's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Agent interview at PULLMAN, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PULLMAN's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Services Agent Positions

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