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Guest Services Executive Job Opening In Central Singapore Community Development Council – Now Hiring Paradox Clarke Quay Pte. Ltd.


Job description

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance.

Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind.

Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Guest Services Executive at Paradox Singapore.

The role will perform as a Front-Line Manager of the Hotel, lead the team of Guest Services Agent to greet and welcome guests to the hotel and ensure guests have excellent arrival, overall stay, and departure experiences.

  • In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are to be completed on time and follow the quality standard
  • To check and ensure the Front Desk is fully equipped with all stationery and report any equipment malfunction to the respective department and Duty Manager
  • To always maintain a friendly and professional image and smile under all circumstances
  • To provide courteous service to the guests and respond promptly and tactfully to the guests' complaints, requests, and enquiries.

  • To listen attentively to the guests' requests and enquiries
  • Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.

  • Night shift to submit requests if any reordering is required for next month.

  • To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
  • To maintain and update guest records and preferences in the Opera system.

  • In charge of the arrival and departure of any group activities
  • Consult or inform departments concerned regarding guest feedback and follow up with actions required.

  • Follow up with departments concerned and confirm that the task has been completed within the time range communicated.

  • To conduct daily briefing and updating of hotel information
  • To assist concierge/bell service during the same shift for guest request.

  • To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning.

    To report to the Duty Manager about any non-functioning kiosk equipment.

  • To assist Telephone Operator when needed (after training).

  • To ensure all traces left for the current shift have been resolved and attended to.

  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

  • Address incoming and outgoing calls.

  • Taking messages for in-house guests and internal guests.

  • Programming of wake-up calls.

  • Giving a reminder wake up calls.

  • Sending jobs request from in-house guests and internal department.

  • Taking reservations for F&B and update in booking system
  • Managing the main email address and response accordingly
  • Taking booking for the Spa
  • Handling of emergencies such as fire alarm, guest traps in the lift, calling for doctor, calling for ambulance etc.

  • Checking on the television channels.

  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Working Lounge:

  • To ensure daily assignment of Executive Floor guest rooms
  • To prepare and update daily beverage records for Lounge.

  • To maintain and count stock for Lounge equipment.

  • To order beverage items if stocks are below par level.

  • To collect items from hotel store
  • To assist delivery of VIP guest room amenities.

  • To perform any other duties that may be assigned by the Management.

Apply now for this exciting Guest Services Executive opportunity at Paradox Singapore

Required Skill Profession

Other General


  • Job Details

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Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Guest Services roles.

3603 Jobs in Singapore
3603
3313 Jobs in Central Singapore Community Development Council
3313
Download Guest Services Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Guest Services Executive Job?

Great news! is currently hiring and seeking a Guest Services Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Paradox Clarke Quay Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Services Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Executive?

Key qualifications for Guest Services Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Executive?

To improve your chances of getting hired for Guest Services Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Executive Job Success

Paradox Clarke Quay Pte. Ltd. interview tips for Guest Services Executive

Here are some tips to help you prepare for and ace your Guest Services Executive job interview:

Before the Interview:

Research: Learn about the Paradox Clarke Quay Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Executive interview at Paradox Clarke Quay Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Paradox Clarke Quay Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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