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Guest Services Executive (Front Desk) Job Opening In Singapore, Singapore – Now Hiring PULLMAN


Job description

Job Description

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey.

To ensure that service quality aligned to brand standards and LQA guidelines.

He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out

• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash

payment

• Manage and assist guests with any enquiry that may arise

• Process all guests check out by confirming invoice balance, payment mode and feedback on stay


Qualifications

Knowledge and Experience

• Diploma from preferably hospitality or related field

• Minimum 1 years’ relevant experience or in customer service

• Excellent written and communication skills in English and ability to communicate in a second language



Additional Information

  • Possess strong interpersonal skills. 

  • Understand and addresses guests and/or colleagues needs. 

  • Create and maintain a cohesive environment for the team. 
  • Focus on service with an eye for detail and an approachable attitude. 

  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 

  • Prioritise and organize work assignments. 

  • Self-motivated and show good initiative in a dynamic environment. 

  • Ensure security and confidentiality of guest and hotel information. 

  • Possess good computer and property management system skills 

  • Embrace and responds to change effectively

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in Singapore, Singapore, highlighting market share and opportunities for professionals in Guest Services roles.

3688 Jobs in Singapore
3688
3265 Jobs in Singapore
3265
Download Guest Services Jobs Trends in Singapore and Singapore

Are You Looking for Guest Services Executive (Front Desk) Job?

Great news! is currently hiring and seeking a Guest Services Executive (Front Desk) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PULLMAN adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Services Executive (Front Desk) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Executive (Front Desk)?

Key qualifications for Guest Services Executive (Front Desk) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Executive (Front Desk)?

To improve your chances of getting hired for Guest Services Executive (Front Desk), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Executive (Front Desk) Job Success

PULLMAN interview tips for Guest Services Executive (Front Desk)

Here are some tips to help you prepare for and ace your Guest Services Executive (Front Desk) job interview:

Before the Interview:

Research: Learn about the PULLMAN's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Executive (Front Desk) interview at PULLMAN, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PULLMAN's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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