- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Guest Services Supervisor.
Urgent! Guest Services Supervisor Job Opening In singapore singapore – Now Hiring PULLMAN
Job Description
The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey.
Maximise the outcome of upsell and cross-sell opportunities.
Primary Responsibilities
· Proactively engaging with guest upon arrival or during check in
· Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee
· Ensuring guests receive the experience as detailed in brand standards.
Aim to achieve the scores and goals set by management.
· Proactively engaging with guest upon arrival or during check in.
· Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee.
· Maintain guest folios and handles all cash and credit card transactions
· Initiate and maintain effective coordination and communication within the Front Office department and other departments
· Maintain guest recognition programs, accurate guest recognition reports and handling of guests' complaints
· Ensure all guest requests are fulfilled by coordinating with the concerned departments i.e. Housekeeping, F&B, Butler and Concierge
· Supervise the Guest Service team to ensure smooth operations during check-in and check-out, VIP management and room blocking.
· Assist guests with luggage upon their arrival and departure
· Explain room features and amenities thus ensuring guest comfort and satisfaction throughout their stay in the hotel
· Provide accurate and valuable information and directions to guests about the city and Singapore, where appropriate
· Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel
· Ensure the overall co-ordination and execution of all activities at the hotel driveway area especially in relations to guest transportation
· Maintain high standard of cleanliness and safety at hotel driveway and vicinity to upkeep the image of the hotel
· Handles all guests’ requests and queries
Diploma or Degree from preferably hospitality or related field preferred
Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
Excellent written and communication skills in English and ability to communicate in a second language
Good technical knowledge of Heart of House and Guest Services Operations
Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
Effective multi-tasking and time management skills
Knowledge and experience in problem solving
Has knowledge of Opera (PMS)
Possess strong interpersonal skills.
Understand and addresses guests and/or colleagues needs.
Train and motivate colleagues.
Create and maintain a cohesive environment for the team.
Focus on service with an eye for detail and an approachable attitude.
Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
Prioritise and organize work assignments and delegates work effectively.
Self-motivated and show good initiative in a dynamic environment.
Ensure security and confidentiality of guest and hotel information.
Possess good computer and property management system skills
Embrace and responds to change effectively
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Guest Services Potential: Insight & Career Growth Guide
Real-time Guest Services Jobs Trends in singapore, singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Services in singapore, singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3688 jobs in Singapore and 3265 jobs in singapore, singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PULLMAN is currently hiring and seeking a Guest Services Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Services Supervisor Jobs singapore singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PULLMAN adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Services Supervisor Jobs Singapore varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Services Supervisor typically include Supervisors Of Personal Care And Service Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Services Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Services Supervisor interview at PULLMAN, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PULLMAN's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Guest Services Supervisor is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!