Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Guest Services Supervisor.
Singapore Jobs Expertini

Urgent! Guest Services Supervisor Job Opening In singapore singapore – Now Hiring PULLMAN



Job description

Job Description

The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey.

Maximise the outcome of upsell and cross-sell opportunities.

Primary Responsibilities

· Proactively engaging with guest upon arrival or during check in

· Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee

· Ensuring guests receive the experience as detailed in brand standards.

Aim to achieve the scores and goals set by management.

· Proactively engaging with guest upon arrival or during check in.

· Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee.

· Maintain guest folios and handles all cash and credit card transactions

· Initiate and maintain effective coordination and communication within the Front Office department and other departments

· Maintain guest recognition programs, accurate guest recognition reports and handling of guests' complaints

· Ensure all guest requests are fulfilled by coordinating with the concerned departments i.e. Housekeeping, F&B, Butler and Concierge

· Supervise the Guest Service team to ensure smooth operations during check-in and check-out, VIP management and room blocking.

· Assist guests with luggage upon their arrival and departure

· Explain room features and amenities thus ensuring guest comfort and satisfaction throughout their stay in the hotel

· Provide accurate and valuable information and directions to guests about the city and Singapore, where appropriate

· Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel

· Ensure the overall co-ordination and execution of all activities at the hotel driveway area especially in relations to guest transportation

· Maintain high standard of cleanliness and safety at hotel driveway and vicinity to upkeep the image of the hotel

· Handles all guests’ requests and queries


Qualifications

  • Minimum ‘O’ level qualification 
  • Diploma or Degree from preferably hospitality or related field preferred 

  • Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level 

  • Excellent written and communication skills in English and ability to communicate in a second language 

  • Good technical knowledge of Heart of House and Guest Services Operations 

  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching 

  • Effective multi-tasking and time management skills 

  • Knowledge and experience in problem solving 

  • Has knowledge of Opera (PMS)



Additional Information

  • Possess strong interpersonal skills. 

  • Understand and addresses guests and/or colleagues needs. 

  • Train and motivate colleagues. 

  • Create and maintain a cohesive environment for the team. 

  • Focus on service with an eye for detail and an approachable attitude. 

  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 

  • Prioritise and organize work assignments and delegates work effectively. 

  • Self-motivated and show good initiative in a dynamic environment. 

  • Ensure security and confidentiality of guest and hotel information. 

  • Possess good computer and property management system skills 

  • Embrace and responds to change effectively


Required Skill Profession

Supervisors Of Personal Care And Service Workers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Guest Services Potential: Insight & Career Growth Guide


  • Real-time Guest Services Jobs Trends in singapore, singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Services in singapore, singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3688 jobs in Singapore and 3265 jobs in singapore, singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Guest Services Supervisor Job?

    Great news! is currently hiring and seeking a Guest Services Supervisor to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PULLMAN adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Guest Services Supervisor Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Guest Services Supervisor?

    Key qualifications for Guest Services Supervisor typically include Supervisors Of Personal Care And Service Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Guest Services Supervisor?

    To improve your chances of getting hired for Guest Services Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Guest Services Supervisor Job Success
    PULLMAN interview tips for Guest Services Supervisor

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the PULLMAN's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Guest Services Supervisor interview at PULLMAN, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PULLMAN's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Guest Services Supervisor Positions

    Setting up job alerts for Guest Services Supervisor is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!