Roles & Responsibilities Responsibilities:
- Plan, manage, and operate the Gym Tonic facility to meet community fitness and wellness objectives.
- Supervise and schedule staff, including gym trainers and assistants, to ensure adequate coverage.
- Oversee customer registration, safety briefings, and onboarding of new users.
- Implement exercise programmes tailored to seniors and general users based on Gym Tonic protocols.
- Monitor and maintain gym equipment, coordinate maintenance and calibration with vendors.
- Track attendance, utilisation rates, and programme performance; prepare monthly and quarterly reports
- Ensure compliance with Workplace Safety and Health (WSH) and data protection guidelines.
- Support marketing and outreach activities to promote gym membership and participation.
- Manage customer feedback, handle service recovery, and escalate critical incidents to management.
- Conduct or facilitate training and refresher courses for gym staff when required.
Requirements
- Diploma or Degree in Sports Science, Exercise Physiology, or related discipline preferred.
- At least 2 years of experience managing a fitness, wellness, or rehabilitation facility.
- Experience working with elderly or rehabilitation programmes (e.g. Gym Tonic, Active Ageing) is an advantage.
- Current CPR and AED certification required.
- Excellent communication and customer service skills.
- Strong administrative and reporting capabilities using MS Office tools.
Tell employers what skills you have Customer Service Skills
Leadership
Microsoft Excel
AED
Exercise Physiology
Workplace Safety
Inventory
Fitness
Service Recovery
MS Office
Compliance
Project Management
Customer Service
Rehabilitation
Calibration
Workplace Safety and Health