Job description:
- Lead and mentor the FOH team, providing on-the-job training in product knowledge, beverage preparation, customer service, and daily café operations.
- Prepare all orders according to the Company's standards and maintaining the quality and consistency of the products
- Deliver excellent customer service by engaging with customers in a professional and friendly manner, addressing inquiries and feedback effectively.
- Build customer relations to create an elevated and hospitable Café experience.
- Working collaboratively with other team members, proactively communicating regarding the Café operations and sharing ideas to elevate the Café experience.
- Maintain a clean, welcoming, and inclusive environment that encourages customer satisfaction and repeat visits.
- Monitor and manage inventory for ingredients and supplies, ensuring optimal stock levels and proper storage.
- Regular maintenance and care of the café equipment to ensure cleanliness and functionality.
- Support the creation and testing of new drink recipes to keep the menu innovative and aligned with customer preferences.
- Work with the Café Manager and Marketing Team to support promotional activities, gather customer feedback and recommend product improvements based on sales trend
- Any other job – related ad- hoc duties as assigned by the company if required
See Min Huay Germain
Personal Reg No: R
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423