Head, Data & AI Development

Job description

Overview
MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.


Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.


MINDS is today one of the largest charities in Singapore employing more than 850 staff.

With the key focus to expand community-based services, improving the employability of PWIDs, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.


These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit
Responsibilities
This position is a technology leader responsible for driving execution and delivery of data, analytics, and AI initiatives in alignment with MINDSG Ltd's Vision and Mission.

The deputy director will lead delivery and execution efforts across IT infrastructure, enterprise systems (including NetSuite and SAP), data analytics and artificial intelligence.

This role ensures the execution of the set technological initiatives to improve organisational effectiveness and deliver better outcomes for clients, caregivers, volunteers, donors and staff.


Strategic Technology Leadership
Support the development of a future-forward technology roadmap prioritizing key initiatives
Advise on emerging technologies, risks, and digital opportunities to improve client experience, service delivery, and operational efficiency.


Collaborate with Heads of Departments, Centers, and Corporate Services to roll out technology initiatives
Lead digital transformation initiatives, including system integration
Enterprise Systems & Applications
Directly lead the implementation, optimisation, continuous improvement, and integration of enterprise resource planning (ERP) systems, including NetSuite and/or SAP.


Drive execution of projects to be delivered on time, within budget, and with measurable outcomes that support the organisation's strategic objectives.


Drive deployment of ERP-related initiatives to finance, HR, and service teams to ensure system usability and productivity improvement.


Data, AI & Automation
Support development and execute a data strategy, including data governance, architecture, quality, and accessibility across departments.


Directly drive the execution of the development and adoption of:
Data integration, master data management (MDM), advanced data analytics, and data development practices.


Generative AI-related initiatives to ensure ethical use, enhance knowledge management, client communication, and productivity
Robotic Process Automation (RPA) to streamline repetitive processes such as reporting, compliance tracking, and client administration.


IT Operations & Security
Manage and ensure initiatives/ projects meets IT policies, cybersecurity strategies, and disaster recovery plans stays updated and relevant.


Maintain business continuity and disaster recovery protocols in relation to data development and AI
Ensure compliance with regulatory requirements including PDPA, IMDA standards, and data ethics.


Digital Inclusion & Innovation
Support promotion of digital equity by collaborating with frontline teams to design inclusive, accessible digital solutions.


Drive test and scale tech pilots in collaboration with programme teams and external partners.


Evaluate and select emerging technologies and service partners to enhance service access and outcomes.


Leadership & Capacity Building
Hands-on leader and capable of building, leading, and developing a high-performing technology delivery team
Able to effectively communicate and engage organization-wide stakeholders to build digital literacy
Foster a culture of continuous learning and ethical innovation.


Stakeholder Engagement & Partnerships
Collaborate with sector peers and start-ups to co-develop scalable social impact solutions.


Manage external vendors, consultants, and technology partners to support delivery where necessary.


Build strong working relationships with internal stakeholders to ensure alignment and smooth execution of projects.


Support partnership with funders, tech vendors, and institutions to co-create solutions and secure technology grants.


Qualifications
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.


Other Information
At least 8 years of technology delivery and project management experience
Proven delivery experience with ERP systems (NetSuite and/or SAP will be a plus)
Strong hands-on experience with the delivery of data engineering, cloud platforms, data analytics platforms, integration platforms/middleware, and AI
Execution-driven with a strong bias for action and results.

Pragmatic problem-solver who can adapt solutions to real-world social service contexts.


Innovative, excellent analytical and critical thinking skills with a high attention to detail.


Good communication and interpersonal skills in engaging and working in a multi teams environment
Strong understanding of best technology practices and business processes.


Passion for using technology to create social impact
Knowledge of ERP integrations and automation tools.


Experience with BI tools, SQL, Python, Power Platform, UiPath, or OpenAI APIs.
Experience in social service, healthcare, or government sectors.


Experience working in a technology consulting environment.


Certifications such as PMP, ITIL, SAP, NetSuite Administrator/Professional, etc.


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Required Skill Profession

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