Head, Investigation, Surveillance and Fit & Proper (F&P)

Job description

Overview
Head, Investigation, Surveillance and Fit & Proper (F&P)
Join to apply for the
Head, Investigation, Surveillance and Fit & Proper (F&P)
role at
Great Eastern
The Section Head, Investigation, Surveillance, and Fit & Proper is responsible for leading and managing a team that oversees investigations and F&P assessments related to the Company’s representatives, conducts surveillance and monitoring of their sales conduct through analytics, ensures timely internal and external reporting, and manages relationships with key stakeholders.

This role demands strategic vision, integrity, and strong cross-functional collaboration to coordinate complex cases, drive operational excellence, and maintain high standards of governance and accountability, thus safeguarding the stability, credibility, and continual improvement of the section.


Lead, supervise, and develop the Investigation and F&P teams, ensuring effective collaboration and high performance across all functions.


Oversee the end-to-end management of complex and high-volume investigative cases, ensuring thorough pre-planning, timely execution, and comprehensive wrap-up activities are conducted to uphold operational excellence.


Direct F&P assessments for new applicants and existing Representatives, ensuring rigorous adherence to established criteria and regulatory standards.


Utilize data analytics to monitor, analyse, and generate insights into the sales conduct and performance of the Agency force, proactively identifying emerging risks and trends to inform decision-making and support ongoing improvement.


Coordinate cross-functional efforts and maintain robust relationships with internal departments and external stakeholders, including regulatory agencies such as MAS, CPFB, and enforcement bodies, to ensure alignment and compliance in all investigative processes.


Apply risk and control concepts to investigative and assessment scenarios, identifying potential issues and reporting them promptly to the Supervisor for timely resolution and appropriate enforcement actions.


Safeguard the stability, credibility, and continuous improvement of the section by fostering a culture of integrity and accountability, while reinforcing stakeholder confidence in the Company’s investigative processes.


Collaborate with the Distribution Risk and Compliance department to raise awareness and educate Representatives to adhere with all relevant Company policies, guidelines, circulars, notices, and directives, as well as external laws, regulations, and guidelines.


Bachelor’s degree and preferably with prior experience in investigation with Law Enforcement Agency or Compliance Department in the Financial Industry or Audit Function.


Comprehensive understanding of FAA / SFA regulations is highly advantageous.


Ability to effectively manage multiple priorities while upholding exceptional standards of quality and accuracy.


Strong analytical acumen, with meticulous approach and proactive, solutions-oriented mindset.


Leadership capabilities with excellent interpersonal, communication, and organizational skills.


Proactive in identifying opportunities for improvement and adaptable to evolving business needs and changes.


Advanced skills in report writing and presentations and proficient in MS office applications.


How You Succeed
Champion and embody our Core Values in everyday tasks and interactions.


Demonstrate high level of integrity and accountability.


Take initiative to drive improvements and embrace change.


Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.


Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.


Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia.

With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers.

The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies.

Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932.

It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P.

Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.


To All Recruitment Agencies: Great Eastern does not accept unsolicited agency resumes.

Please do not forward resumes to our email or our employees.

We will not be responsible for any fees related to unsolicited resumes.


Work Locations
SG-GE Centre
Job: Risk Management
Seniority level: Director
Employment type: Full-time
Job function: Other
Industries: Insurance, Financial Services, and Banking
Referrals increase your chances of interviewing at Great Eastern by 2x
Get notified about new Head jobs in
Singapore, Singapore .


Open Roles
Anti-Fraud Operations Analyst/Officer (Detections)
Deputy/Assistant Director, Banking & Insurance Investigations Division
Fraud Business Analyst - Fraud, Regional Operations
Associate Director, Field Investigations (APAC) - CONTRACTOR ROLE
TikTok Shop: Ecommerce Anti-fraud Investigations and Operations Manager
Customer Performance Director - Fraud and Compliance
Risk Operations Analyst (Greater China market)
Team Lead, Customer Care Management_Fraud
Senior Director, Head of Fraud Risk Advisory Practice
Solution Consulting Manager – APAC (Fraud & Identity)
Solution Consulting Manager - APAC (Fraud & Identity)
SAS Business Analyst- Open for candidates available in Singapore currently)
VP/Sr. Director of Product Manager, Ad Fraud Products
We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

Required Skill Profession

Other General