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Urgent! Head of Admissions Job Opening In Singapore, Singapore – Now Hiring EMPOWER PARTNERS SEARCH PTE. LTD.



Job description

Our Client

Our client, a renowned UK-based international education group establishing its new campus in Singapore, is seeking a Head of Admissions.

This senior leadership role is pivotal in shaping the organisation’s enrolment strategy, driving sustainable growth, and safeguarding its premium positioning in a competitive international education landscape.

Key Responsibilities

1.

Strategic Leadership & Planning

  • Lead market research and competitor analysis to position the organisation effectively.

  • Present enrolment reports, forecasts, and recommendations to senior leadership and the Board.

  • Set and monitor KPIs across the admissions function, including satisfaction, conversion, yield, and retention.

  • Provide leadership during market or economic challenges impacting enrolment.

2.

Team Leadership & Development

  • Recruit, lead, mentor, and develop a high-performing admissions team, including Officers, Assistants, and Parent Ambassadors.

  • Conduct performance reviews with clear objectives and professional development plans.

  • Build a culture of collaboration, accountability, and continuous improvement.

  • Ensure training programmes support consistent, high-quality family engagement.

3.

Customer Journey Management

  • Design and refine the family journey from enquiry to enrolment, ensuring a seamless and premium experience.

  • Maintain detailed customer journey maps to identify key decision points and opportunities for differentiation.

  • Implement standards of engagement, communication protocols, and service quality measures (e.g., turnaround time, mystery shopping).

  • Introduce lead scoring and prioritisation to focus on high-potential families.

  • Regularly gather and act on parent feedback to refine processes.

4.

Enrolment Management & Selection

  • Ensure consistent application of admissions criteria, assessments, and selection protocols.

  • Oversee waitlist and late admissions management.

  • Handle escalated or complex cases with discretion and care.

  • Maintain strong feeder and referral networks.

5.

Retention & Re-enrolment

  • Lead strategies to strengthen retention and reduce attrition.

  • Analyse patterns and implement targeted interventions.

  • Oversee annual re-enrolment campaigns and loyalty initiatives.

  • Partner with academic and support teams to address factors influencing retention.

6.

Marketing & Brand Partnership

  • Collaborate with the Head of Marketing to drive recruitment campaigns and visibility initiatives.

  • Represent the organisation at education fairs, corporate events, and open houses.

  • Build partnerships with corporations, chambers of commerce, embassies, and relocation firms.

  • Lead the planning and execution of flagship admissions events and outreach initiatives.

  • Oversee admissions collateral and ensure brand alignment.

7.

External Relations & Partnerships

  • Represent the organisation at key international events and conferences.

  • Cultivate relationships with corporate HR, mobility managers, and international organisations.

  • Engage with ministries and regulators on relevant policy matters where needed.

8.

Compliance & Risk Management

  • Ensure compliance with local regulations, accreditation standards, and data protection.

  • Maintain ethical and transparent admissions practices.

  • Lead internal and external audits of admissions processes.

9.

Data & Reporting

  • Develop and maintain dashboards for real-time tracking of admissions performance.

  • Produce regular analysis and market benchmarking for senior leadership and the Board.

Requirements

  • Bachelor’s degree in Business, Marketing, Education, or a related field.

  • 7–10 years of progressive leadership experience in admissions or enrolment management, including at least 5 years within the international education sector, ideally with exposure to Singapore or Asia-Pacific.

  • Proven record of achieving or exceeding enrolment targets in competitive markets.

  • Demonstrated expertise in customer journey design, service excellence, and conversion optimisation.

  • Strong stakeholder management, negotiation, and influencing skills with senior leadership and external partners.

  • Strategic thinker with strong analytical and project management capabilities.

  • Understanding of Singapore’s education market and regulatory context advantageous.

  • Multilingual abilities (e.g., Mandarin, Japanese, Korean or others) considered an advantage due to the need to engage with diverse families and corporate partners.

  • Flexibility to travel regionally and attend events or roadshows outside standard working hours when required

Application Process

Please submit your resume to Jun Jie ( ) or Emily Tan ( ), quoting Head of Admissions .

Only shortlisted candidates will be contacted.

EA License No. 24S2395

Registration No. R

#J-18808-Ljbffr


Required Skill Profession

It Management & It Project Management



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