Head of Global Operations – Cloud & Device Systems

Job Description Why Join Us?
Join an ambitious MedTech innovator solving real-world clinical challenges.
Lead a global operations team and shape strategy across multiple geographies.
Work in a culture that values action, compliance, and cross-functional leadership.
What You’ll Lead
Global Ops Oversight: Manage cross-border operations across APAC and the US, ensuring quality, uptime, and compliance.
Hardware & Logistics: Lead supply-chain planning, inventory control, EOL tracking, tooling maintenance, and customer repair cycles.
Software & Infrastructure: Oversee cloud services, SLA monitoring, cybersecurity scanning, and production deployments.
Customer Support Systems: Own the 1st and 2nd line help-desk structure — ticketing, troubleshooting, and handoffs to technical/product teams.
Team Leadership: Direct multi-disciplinary ops team and drive execution in tandem with QA/RA and Product.
Field Execution: Oversee clinical trials support, product demonstrations, UAT validation, and regulatory documentation upkeep.
Internal Systems: Spearhead development of in-house tools to optimize logistics, field data, and operational flows.

Requirements Degree in Engineering or Life Sciences
Minimum 8 years in healthcare operations with proven exposure to medical device manufacturing and regulatory workflows.
Deep experience running cloud-based infrastructure operations (DevOps, cloud reliability, vulnerability scanning, SLA reporting).
Demonstrated success managing distributed teams across hardware/software domains.
Strong knowledge of APAC markets and willingness to interface with teams across time zones (US/APAC/ANZ).
Open to occasional regional travel or short overseas stints as needed.