Urgent! Head of Global Operations, Trust & Safety Job Opening In Singapore, Singapore – Now Hiring TikTok
About the roleThe Head of Operations is a key leadership role responsible for defining, executing, and scaling the global operational strategy across in-house and outsourced sites.
This leader will oversee a global network of operational hubs and vendor partners, ensuring consistent delivery, operational resilience, and strategic alignment with business priorities.
This role combines strategic foresight, operational excellence, and cross-functional influence driving transformation across process, performance, and people dimensions.
The successful candidate will serve as a key thought partner to senior leadership, championing innovation, automation, and efficiency to support Trust & Safety worldwide.
Responsibilities
Global Strategy & Leadership
- Define and lead the global operations strategy to ensure scalability, efficiency, and alignment with Trust & Safety and Customer Support objectives.
- Translate organizational priorities into operational roadmaps that optimize delivery models, workforce allocation, and vendor partnerships across all regions.
- Act as a trusted advisor to senior executives providing insights on operational trends, capacity planning, cost optimization, and risk management.
- Drive cross-regional harmonization of processes, KPIs, and governance frameworks to ensure global consistency.
- Champion innovation and automation in operations partnering with Product, Data, and AI teams to embed technology-driven efficiencies and predictive insights.
Operational Excellence & Performance
- Oversee global delivery performance across internal operations and outsourced partners, ensuring adherence to SLAs, quality, and customer satisfaction metrics.
- Establish a global governance structure including QBRs, performance scorecards, and executive dashboards to track efficiency, quality, and vendor ROI.
- Develop playbooks and best practices that enable rapid scaling and consistent execution across diverse operational sites.
- Lead crisis management and operational continuity planning to maintain business resilience and compliance in dynamic environments.
Vendor & Partner Ecosystem Management
- Own the global vendor strategy covering partner selection, commercial negotiation, performance management, and strategic transformation initiatives.
- Build long-term partnerships with BPO and technology vendors to enhance delivery capacity, agility, and innovation.
- Define and monitor vendor KPIs tied to cost efficiency, quality, compliance, and people engagement.
- Partner closely with Procurement, Finance, and Legal teams to ensure robust governance and contractual performance.
People Leadership & Organizational Development
- Lead and develop a high-performing global operations leadership team, fostering a culture of excellence, inclusivity, and data-driven accountability.
- Set a clear vision for leadership development, talent mobility, and organizational design to support evolving business needs.
- Create and nurture a strong feedback culture that encourages continuous learning, improvement, and ownership across all levels.
- Serve as a visible, empathetic leader connecting strategy to execution and inspiring teams across regions and time zones.
Minimum Qualifications
- Masters in Business Administration (MBA) or equivalent advanced degree strongly preferred.
5+ years of progressive experience in global operations within large-scale, matrixed organizations (., Technology, Trust & Safety, Customer Experience, E-commerce), including at least 5 years in senior leadership roles managing regional or global operations teams and scaling delivery models across multiple geographies.
- 5+ years of experience driving operational scaling initiatives including the design and optimization of multi-site delivery models that support business expansion and efficiency.
- Proven track record in launching a BPO operations framework in close collaboration with Trust & Safety and cross-functional teams, to strengthen compliance, quality, and service resilience.
- Proven success in driving automation and digital transformation initiatives that enhance productivity, streamline workflows, and enable data-driven decision-making.
- Demonstrated ability to translate operational excellence into measurable business impact, including improvements in service quality, customer experience, and overall contribution to positive GMV outcomes.
- Strong executive presence with the ability to influence and align stakeholders across regions, functions, and leadership levels.
- Financial and commercial acumen, with experience managing global budgets, cost optimization, and vendor ROI.
Preferred Qualifications
- Expertise in operational transformation, automation, and AI-driven process optimization.
- Certification or training in Lean Six Sigma, PMP, or Operational Excellence methodologies.
- Experience managing distributed teams across diverse cultural and regulatory landscapes.
- Demonstrated ability to lead through ambiguity, drive large-scale change, and build alignment across global teams.
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Real-time Head of Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6048 jobs in Singapore and 5577 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TikTok is currently hiring and seeking a Head of Global Operations, Trust & Safety to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of Global Operations, Trust & Safety Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of Global Operations, Trust & Safety typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Head of Global Operations, Trust & Safety interview at TikTok, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok's products or services and be prepared to discuss how you can contribute to their success.
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